Job Opportunities Sales Account Manager - Existing Installation

Schindler Elevator • Portland, OR

2d

About The Position

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate customer relationships and drive sales of elevator and escalator services, including maintenance, repairs, and upgrades. You will promote customer satisfaction while identifying and pursuing sales opportunities, managing existing and new accounts, and retaining customers. Acting as a liaison between customers and Schindler, you will build long-term relationships and use industry knowledge to achieve sales targets.

The role manages customer accounts within a designated sales territory, including securing and renewing service agreements, resolving inquiries, understanding customers’ business requirements, and overseeing accounts receivable. You will work with the Field Superintendent and technicians to generate leads and support a strong customer experience. Other responsibilities include qualifying needs, presenting products and technology, negotiating contract terms, developing sales strategies, preparing estimates and proposals, maintaining accurate records, and complying with company procedures.

The position involves a mix of office and fieldwork, with flexibility for travel and customer interactions. The listed base salary range is $81,500–$101,900; compensation may also include commissions or longer-term incentives, which are not included in the listed range.

Requirements

• Bachelor’s degree.
• At least 2 years of B2B sales experience in the elevator or a related industry.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection-handling, and closing skills, with a proven sales track record.
• Ability to empathize, listen, and connect with people to build strong customer relationships.
• Excellent time-management, organizational, and problem-solving abilities.
• Motivated, resilient, customer-focused mindset and character aligned with Schindler’s values.
• Ability to handle a mix of office and fieldwork, with flexibility for travel and customer interactions.

Nice To Haves

• Experience with SAP.
• A results-driven mindset suited to a competitive sales environment.

Responsibilities

• Build and manage customer relationships in a designated sales territory to secure and renew service agreements.
• Respond to customer inquiries and resolve issues with a focus on revenue generation.
• Meet with clients to understand their business requirements and develop solutions for their properties.
• Manage accounts receivable for the assigned portfolio and support timely, accurate payments.
• Communicate with customers and internal stakeholders to support customer satisfaction and sales objectives.
• Partner with the Field Superintendent and technicians to generate leads and provide a strong customer experience from initiation through delivery.
• Identify and pursue sales opportunities using customer contacts and industry information.
• Qualify customer needs and propose profitable solutions using company products and services.
• Introduce new technology and related services, explaining their value to customers.
• Negotiate contract terms that meet customer requirements while being favorable to the company.
• Develop and implement sales strategies aligned with internal product strategies and competitive market conditions.
• Prepare estimates and communicate proposals to customers.
• Maintain accurate customer records and files in accordance with company procedures.
• Ensure compliance with established policies and procedures.

Benefits

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure.
• Seven sick days.
• Three floating holidays and eight company-observed holidays.
• Tuition reimbursement, eligible after six months of service.
• Parental leave at 100% of base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level