About The Position

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to build a portfolio of new business and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position will require travel in their respective territories. If you are familiar with account management software (CRM), have a flair for client communication, and understand consumer behavior, we'd like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Requirements

  • Must have a reliable, quiet workspace suitable for performing job duties
  • Willingness to travel overnight (up to 30% of the time)
  • Comfortable presenting to groups in office settings
  • Comfortable meeting on construction project sites
  • Proven work experience in a Sales role, hunting and building a business from the ground up
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation, and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales, or relevant field

Responsibilities

  • Serve as the lead point of contact for all customer account management matters for your respective territory.
  • Build and maintain strong, long-lasting client relationships, across all levels of the organization.
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
  • Prepare reports on account status.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Actively quote new orders within 24–48 hour time period.
  • Assist with challenging client requests or issue escalations as needed.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life and AD&D Insurance
  • Retirement Program (401k)
  • Short Term Disability
  • Long Term Disability
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Employee Assistance Program
  • Vacation and Holiday Pay
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