Sales & Account Executive

Amadeus North America • Miami, FL

2d

About The Position

Within the Travel Sellers organization, the Sales & Account Executive is responsible for developing Amadeus’ success in the travel agency segment via GDS growth and IT revenue growth. The Retail segment covers a market of agencies producing from 60K up to 2M Air, Hotel, and Car GDS segments annually. The Account Manager will be responsible for managing commercial and executive relationships for 8-25 clients. You will build relationships with senior stakeholders and work across teams to promote high customer satisfaction, effective solution adoption, and value creation. This role will manage travel agency relations for Retail NORAM customers (US and Canada).

Requirements

• Bachelor’s degree and/or equivalent work experience
• At least 10+ years minimum years of work experience in an Account Management role.
• Customer-facing experience required.
• Travel industry experience required.
• Experience in travel industry, good analytical, contract negotiation experience required.
• Advanced knowledge of Microsoft Office Suite & Salesforce experience
• English
• Ability to travel
• Extensive experience in enterprise IT sales environments and complex B2B solution implementation.
• Experience in commercial environments
• Ability to collaborate effectively with teams from diverse backgrounds, locations, and perspectives.

Responsibilities

• Develop existing accounts for the assigned small to medium customers, based on procedures defined.
• Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency.
• Identify specific requirements and expectations for existing clients.
• Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame.
• Use existing procedures or guidelines and provide inputs to support/influence area decisions.
• Make recommendations on new solutions and propose improvements by analyzing different sources of information.
• Work with a moderate level of guidance and direction from manager.
• Execute & process the operational requests received from key customers.
• Provide a best-in-class service delivery within set targets & contractual SLAs
• Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved.
• Ensure that key customers are informed in a timely manner of new product & solution releases
• Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
• Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
• Contract negotiations, execute amendments
• Develop relationships within Account and Amadeus executive teams
• Coordinate product information and demonstrations
• Manage Acquisition Sales/Upsell/Cross sell
• Initiate collaborative pre-sales activities such as solution workshops and product demonstrations.
• Work with internal teams to update contracts accurately and lead acquisition and renewal processes.
• Share product and solution updates with customers in partnership with the CSM team.
• Partner with CSMs and pre-Sales to retain and grow the IT solution portfolio.

Benefits

• Skills development and opportunities to try new ideas
• A global diverse work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior