Sales Account Coordinator

Workrite Ergonomics•Petaluma, CA

12d•Onsite

About The Position

Workrite Ergonomics is looking for a Sales Account Coordinator to join their industry leading team in Grand Rapids. This role involves addressing incoming calls, voicemails, and emails from both the sales team and key customers, maintaining and supporting Special Pricing Agreements (SPA) in Salesforce.com, processing demo/mockup orders, communicating with customers and the sales team to promote customer satisfaction for key accounts, and supporting the Customer Service team with general inquiries and order entry.

Requirements

1 year of experience in customer service and data entry or related field
High School diploma or GED
Intermediate skills in MS Word and Excel, Word, and Outlook.
Ability to handle multiple priorities efficiently and effectively
Ability to communicate effectively across a diverse customer-base; good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization

Responsibilities

Address incoming calls, voicemails, and emails from both the sales team and key customers in a timely and professional manner
Maintain and support Special Pricing Agreement (SPA) in Salesforce.com, This includes proactive management for the sales team, addressing past due opportunities for accurate sales pipeline forecasting and generating reports as requested
Process demo/mockup orders for sales team, marketing and engineering as requested
Communicate with customers and/or sales team to promote customer satisfaction for key accounts including proactive outreach to sales team and customers
Support the Customer Service team with general inquires and order entry