Safety Specialist (TA Inside Rep )

Airgas•Duluth, GA

13d•Hybrid

About The Position

Airgas is hiring a Safety Specialist Sales Representative in the Total Access Division, a call center located in Duluth, GA. This role focuses on generating and maintaining sales, gross profit growth, and new account activation through proactive customer engagement, primarily via telephone. The position involves managing existing customer accounts to increase sales volume, pursuing prospective customers for new business, and actively managing the sales pipeline. Collaboration with Regional Company District Managers, Store Personnel, and Field Account Managers is essential. Business development will be achieved through proactive customer outreach, effective negotiation, and strategic territory planning using the company's CRM system.

Requirements

Associates must hold safety as the utmost priority.
Follow all Company policies and procedures, including those assigned annually through Airgas University (Safety, IT Security, Antitrust - Global Competition Principles and Practices, Avoiding Fraud, etc.).
High School Diploma or GED equivalent required.
3 years Safety Sales experience at Airgas.

Nice To Haves

Excellent communication and negotiation skills.
Ability to work independently and under pressure to meet deadlines.
College degree preferred.
Industrial distribution or knowledge of PPE, Welding and Gases preferred.

Responsibilities

Generate and maintain sales, gross profit growth, and new account activation through proactive pursuit of customers predominantly through the telephone.
Maintain and grow existing customer sales volume.
Pursue prospective customers to gain new account business.
Actively manage the sales pipeline.
Collaborate effectively with Regional Company District Managers, Store Personnel, and Field Account Managers.
Gain business through proactive customer touch, effective negotiation, and deliberate territory planning using the company’s CRM system.
Make proactive telephone calls to stay connected with existing customers.
Pursue new account prospect opportunities.
Engage in outbound sales calls to support gross margin growth goals.
Manage territory effectively by speaking with customers at regular intervals (monthly).
Be on the phone with customers approximately 40% of their day.
Receive inbound phone calls from customers and provide courteous professional service.
Manage call path control through effective negotiation of fair pricing while protecting Airgas profitability.
Attend all training sessions required by Management to remain current on product knowledge, competitive information, sales skills, software changes, and new procedures.
Enhance skills through self-study and coaching sessions.
Use the company’s enterprise resource planning system, SAP, to document sales quotes and orders.
Follow all tactical procedures as defined by the training team.
Accommodate customer returns and credits as necessary.
Work with the BSC Credit Department to ensure customer accounts are kept up to date.
Use the company’s CRM system, Salesforce.com, as a sales planning tool, including logging accurate contact information, capturing customer details, and managing opportunities for retention and growth.
Document cases illustrating where business is at risk or has been lost.
Utilize value-added tools such as emarket capabilities, airgas.com, marketing materials, and the Field Specialist Network when needed.
Work with Sales Managers to enhance call technique through self-monitoring.
Strategize on budgeting and territory planning.
Assist with training or mentoring peers upon request.
Be an engaged participant in Team and Departmental Meetings.
Perform all other position-related duties as assigned.