Inside Sales Rep

PERFORMANCE HEATING AND AIR CONDITIONING LLC • Kent, WA

4d • $22 - $25 • Onsite

About The Position

Performance Mechanical Group is seeking an Inside Repair Sales Representative to increase the approval and completion of commercial HVAC and refrigeration repair proposals. This position will take ownership of the repair follow-up process—from proposal submission through customer approval, completion, invoicing, and payment. The ideal candidate is organized, persistent, customer-focused, and comfortable communicating the value and urgency of recommended repairs.

Requirements

• Inside sales, account management, or customer service experience
• Strong verbal and written communication skills
• Excellent organization and follow-through
• Ability to manage a high volume of open proposals and customer interactions
• Comfortable discussing pricing, urgency, and the value of recommended work
• Ability to work closely with service managers, technicians, and administrative staff

Nice To Haves

• Commercial HVAC, refrigeration, facilities, or mechanical-service experience preferred
• Experience with CRM, service-management, or proposal-tracking software preferred

Responsibilities

• Follow up consistently on outstanding repair proposals
• Prioritize critical, aging, and high-value opportunities
• Explain the scope, urgency, and value of recommended repairs
• Answer customer questions and coordinate technical support when needed
• Build relationships with facility managers and customer decision-makers
• Secure approvals, purchase orders, and required documentation
• Coordinate approved repairs with the service department
• Maintain accurate quote statuses and follow-up records
• Re-engage customers regarding declined or deferred repairs
• Track approval rates, lost-sales reasons, and recurring customer objections
• Help maintain a consistent and profitable repair backlog

Benefits

• Medical
• Dental
• Vision
• Vacation
• Sick
• Holiday Pay
• 401K w/match up to 4%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed