Safety Response Team Member

SMS Holdings•Columbus, OH

3d•Onsite

About The Position

Civicity is a part of the Block by Block family. Our security division combines traditional security functions with a people-first approach. Our teams are highly trained in customer service, de-escalation, situational awareness, and community relations, ensuring that every interaction builds trust and enhances public safety. The Safety Response Team (SRTs) will patrol and monitor an assigned area on bike and/or foot to report any suspicious activities to local authorities. SRTs will engage with area stakeholders, visitors, and residents to determine safety concerns and develop problem-solving strategies to effectively resolve these issues.

Requirements

Minimum 2 years' experience REQUIRED in Law Enforcement: Police, Military MP, Peace Officer, Probation/Corrections, Security or similar
Ohio Guard Card/Security Licensure Required
Must be at least 18 years of age.
Very friendly, approachable, customer-centric personality
Valid Driver's License
Must have longevity on most recent jobs.
High School diploma or GED equivalent required.
Valid Ohio Guard Card/Security Licensure required.
Must have the ability to traverse continuously on bike or foot during an eight-hour shift, with normal breaks (two fifteen-minute breaks, and one thirty-minute meal break).
Must have the ability to stand for extended periods of time.
Must be able to work outdoors in all conditions with the provided free uniforms for all weather.
Must have the ability to lift 50 lbs., twist, bend, and stoop occasionally.
High School Diploma or GED required
At least two years of experience working in a public-facing role requiring conflict resolution, such as security, law enforcement, or community engagement
Training or certification in de-escalation, defensive tactics, or related areas
Ability to talk and hear at normal levels
Ability to work in moderate exposure to the elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises
Ability to work outdoors in all types of weather, when necessary, with provided uniform and weather-related gear such as: coat, jacket, raincoat, pants, gloves, hats.
Ability to lift up to 50 lbs.
Vision requirements to have the ability to observe situations and objects both near and far

Nice To Haves

A high proficiency in the Spanish language is preferred but not required.
Certifications in de-escalation techniques, defensive tactics, chemical irritant or pepper spray, crime prevention, knowledge of surveillance camera systems, and FAA Part 107 drone pilot certification are also beneficial
Knowledge of surveillance systems or public safety practices preferred

Responsibilities

Patrols properties, verifies access, and monitors to maintain safety and security
Provides a strong security presence to deter criminal activity, enforce client rules, and actively address any unwanted behaviors
Firmly, calmly, and courteously requests compliance from persons violating client rules or committing crimes, such as aggressive panhandling, loitering, or any disruptive behavior or high-pressure situations
Observes, monitors and patrols designated areas or zones while identifying and addressing any security concerns
Responds to any incidents, investigates disturbances, and reports findings accurately and professionally
Creates written, detailed, and accurate Incident reports and property condition reports
Provides accurate descriptions of persons, vehicles, and other similar identifiers to law enforcement and others when needed
Must have excellent communication skills in order to provide successful de-escalation strategies
Must be able to speak, read, and write the English language in order to create basic reports.
Must maintain a positive, friendly, approachable, professional demeanor in full compliance with applicable laws, regulations, policies, procedures and Civicity/Block by Block standards of expected professionalism
Ability to utilize reporting systems (including SMART -- training provided)
Ability to communicate clearly, both verbally and in writing
Ability to operate radios and communication equipment