Safety & Quality Resource Specialist - Ambulance Services

North Memorial Health Career Portal • Brooklyn Center, MN

1d • Hybrid

About The Position

Maintains a quality assurance and improvement program designed to monitor and improve the quality of care provided to customer populations of all ages. Assists with coordinating and maintaining staff development and education related to quality, compliance with guidelines, and quality initiatives. The position works with managers across all North Memorial Ambulance Services regions.

The ideal candidate has meaningful experience working on a 911 ALS ambulance and the clinical understanding and credibility needed for this role. Familiarity and comfort with technology and data, including Excel, Power BI, or similar analysis and visualization tools, is valuable but proficiency is not required; training and development are available for otherwise strong candidates. General familiarity with Microsoft tools is also helpful.

The role interacts with leaders, frontline team members, influencers, and medical directors. It assists with developing communications and providing feedback related to clinical performance. The specialist must interpret clinical and performance information and communicate it clearly, constructively, and appropriately to different audiences.

Requirements

• Bachelor's degree in EMS, Nursing, EMS Education, or a similarly related field, or four years of experience in an Advanced Life Support Paramedic System.
• Current RN license or state EMT-P license, or ability to obtain the license within 30 days of hire.
• At least three years of ALS experience working as a Paramedic or RN in a pre-hospital EMS setting.
• Experience working with computers.
• Ability to multitask.
• Oral and written English communication skills sufficient to perform the functions of the position.
• Current Class D driver's license in the state of residency with an acceptable driving record.

Nice To Haves

• Previous quality assurance experience.
• Experience with Microsoft Word, Access, Excel, PowerPoint, and Google Docs.
• Familiarity with Excel, Power BI, or similar data analysis and visualization tools.
• NREMT-P certification.
• Meaningful experience working on a 911 ALS ambulance.

Responsibilities

• Maintain a quality assurance and improvement program to monitor and improve care quality for customer populations of all ages.
• Assist in coordinating and maintaining staff development and education related to quality, compliance with guidelines, and quality initiatives.
• Work with managers across all North Memorial Ambulance Services regions.
• Assist with developing communications and providing feedback related to clinical performance.
• Interpret clinical and performance information and communicate it clearly and constructively to different audiences.

Benefits

• Public Student Loan Forgiveness program eligibility.
• Health and welfare benefit packages, including health insurance, subject to work group eligibility.
• 401(k) retirement match or pension plan, based on work group eligibility.
• Generous paid time off plans.
• Adoption reimbursement up to $3,000 per child.
• Child care discount program with New Horizon: 10% off weekly childcare tuition.
• Education and tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level