IBH: Safety Officer

Boyne Resorts•Petoskey, MI

About The Position

The Safety/Security Officer performs protective and enforcement functions in a courteous and restrained manner when responding to emergencies, undesired conduct, disturbances, and threats to life and property. The role helps maintain a safe and secure environment for guests, visitors, and team members. The officer also serves as a Screener on the Safety/Security team, conducting daily health screenings before employees enter the workplace. Screening duties include temperature checks and health-screening questions for employees and visitors entering the facility. Excellent customer service and communication skills are required. Weekend and holiday availability is required.

Requirements

Must be 21 years of age.
Valid driver's license.
Availability to work varying days and shifts, including weekends.
High school diploma or equivalent.
Currently possess or have the ability to obtain CPR/First Aid/AED certification.
Excellent customer service and communication skills.

Nice To Haves

Prior law enforcement, EMS, security, or military experience.

Responsibilities

Patrol resort grounds on foot or by vehicle to ensure areas are secure and free of unauthorized persons and disturbances.
Patrol the hotel's interior and perimeter to observe and identify potential safety or security risks and undesirable conditions.
Evaluate situations, make logical decisions about how to proceed, and direct work.
Answer security telephone calls and respond in a timely manner.
Administer CPR and First Aid.
Check visitor and employee identification as necessary.
Provide access to secured areas for authorized personnel.
Respond to emergencies, including medical and security incidents and guest complaints.
Respond to altercations and investigate them.
Check for safety hazards.
Maintain knowledge of hotel and guest room locking systems.
Complete clear and concise incident and accident reports.
Investigate property losses, guest and employee accidents and illnesses, and crimes against the resort.
Escort people carrying money or fulfill other escort requests.
Use proper radio etiquette at all times.
Maintain and review the daily activity log.
Maintain confidentiality regarding guest and employee incidents.
Conduct temperature checks and ask health-screening questions of employees and visitors entering the facility.