Safe Haven Program Manager

Swords To Plowshares Veterans Rights Organization•San Francisco, CA

1d•Onsite

About The Position

Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. The Safe Haven program is a transitional housing residence for veterans seeking permanent housing or other options to end homelessness as appropriate to their needs. Swords to Plowshares manages the Safe Haven project at an SRO hotel in the San Francisco Tenderloin neighborhood. This is a VA funded program and will be staffed 24/7 hours by clinical and program team employees. The Program Manager is a full-time, exempt position, regularly scheduled to work 8am-4pm or 9am-5pm Monday to Friday. This position reports to the Deputy Director for Clinical and Residential Services. The Program Manager must be available for clinical emergencies after hours and will be provided with a company cell phone. Swords to Plowshares seeks a Program Manager to implement mental health and substance abuse services utilizing a Harm Reduction approach to veterans with severe mental illness, substance abuse, and medical needs who have been unsuccessful in previous attempts utilizing supportive services or other treatment programs. The Program Manager provides individual counseling, case management, intake and assessment, advocacy, and referrals. Duties of this position include staff supervision.

Requirements

Minimum of 2 years of post-Master's experience providing direct services to individuals experiencing homelessness, behavioral health, and complex care needs.
A working understanding of the needs of veterans experiencing homelessness with an emphasis on mental health and substance dependence, especially PTSD and readjustment issues
Knowledge and experience in crisis intervention and de-escalation techniques
Experience in group counseling with dual and triple diagnosed populations
Experience in clinical assessment of dual and triple diagnosed individuals
Experience in supervising staff
Fluency in english and ability to effectively read, write, and communicate in English with staff, clients, and external partners and stakeholders.
Master’s degree in Counseling, Social Work or related field
Valid and current clinical licensure from the California Board of Behavioral Sciences as an LMFT, LPCC, or LCSW.
CA Driver’s license and clean driving record (ability to drive company vehicle)
Training in the use of the DSM to develop provisional diagnosis.
Training and familiarity with treatment protocols, especially those related to persons with history of trauma, substance abuse, and mental illness.

Responsibilities

Ability to lead with a team approach to deliver high quality services to veterans.
Works in collaboration with the onsite Swords Property Manager to ensure the safety of veterans and staff in the building.
Available via phone call after hours (including weekends) to speak with staff or other partners in the event of a clinical emergency need.
Meet all contractual and programmatic goals.
Collaborate with off-site VA and other community partners for appropriate referrals to the program and facilitation of new intakes.
Ensure all required program documentation is completed in a timely manner including monthly billing and reporting to VA, referral review, extension requests, client intake and assessment, progress notes, treatment plans, data for in-house reports, correspondence, etc.
Assist veteran residents to meet program goals regarding residential stability, increased skills or income, greater self-determination, connection with mainstream resources, housing placement and money management.
Facilitate monthly staff meetings and onsite community meetings.
Attend required meetings both internal and external to the agency.
Other duties as assigned.
Ability to walk up and down stairs and sit for long periods of time.
Ability to carry out the essential duties of the position within what can be considered reasonable accommodation.
Management and supervision of staff including Mental Health Specialist, Harm Reduction Specialist, Licensed Vocational Nurse, Peer Specialist, and Program Monitors (Full and Part-time staff).
Complete annual and 90-day reviews for all assigned staff
Remain in compliance with all internal policies and procedures including those required by state and federal laws with regard to the duties as a manager and representative of the agency

Benefits

100% employer sponsored medical, vision, acupuncture, and dental coverage.
Agency paid annual medical deductible paid via Navia HRA Card
Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
403(b) retirement plan immediate enrollment
Generous annual paid time off
10 sick days
13 holidays
17 vacation days in the first year & progressive afterwards
Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.