Program Manager, Inside Safe

The People Concern•Los Angeles, CA

5d•$70,500 - $73,500•Hybrid

About The Position

The Program Manager will provide leadership and oversight to the 5 case managers contracted with the Mayor’s office for the Inside Safe program. These teams are part of a new initiative by the Mayor’s office to expeditiously move individuals in priority encampments into hotels and provide ongoing case management and housing navigation in order to quickly match them and move them into appropriate permanent housing resources. The Program Manager will conduct outreach but also be responsible for efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team and between other departments and programs. The Program Manager is also responsible for administrative aspects of team leadership, including data oversight and reporting of outcomes. The Program manager will also provide administrative supervision, onboarding, and training to staff members.

Requirements

Bachelor’s degree and 3 years experience providing outreach services to individuals living on the streets
Extensive experience working with individuals with severe and persistent mental illness and co-occurring disorders
Experience managing a team of staff and providing direct supervision
Able to work in a high tolerance Harm Reduction environment.
Strong critical thinking, problem-solving, and team building skills.
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Current, valid California Driver’s with an acceptable driving record
Able to obtain and maintain CPR/1st Aid certification

Nice To Haves

At least 1 year of management/supervisory experience preferred
Experience working in a nonprofit setting a plus.

Responsibilities

Provide leadership to the Inside Safe teams, ensuring continuity of care and services between The People Concern agency resources and partnering agencies
Provide individual and team supervision, support, and performance evaluations for all assigned staff.
Provide support during emergencies and crisis situations
Ensure that services emphasize customer choice and harm reduction
Provide trainings to staff regarding permanent housing applications and appropriate data recording.
Be available to respond to emergency calls and situations on a 24-hour basis when needed
Assist in the screening, assessment, and enrollment of clients in a range of services
Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews
Work in collaboration with team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills
Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources
Provide training to staff on policies and procedures of the program
As needed, assist in the screening, assessment and enrollment of clients including orientation to program policies resources and goals
Ensure all client related paperwork, data collection and data systems are complete, timely, accurate, and current in agency records and electronic databases
Provided data reports to Director of E6
Participate in meetings with funder and provide appropriate updates and data demonstrating progress and successful interventions.
Responsible for program auditing to ensure compliance with applicable funder and regulatory requirements
In coordination with the Director, complete required reporting to ensure outcomes are on track
Input monthly stats into agency wide tracker
Collate monthly housing placements and report data in appropriate tracker
Participate in outreach activates when appropriate
Other duties as assigned
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Respond in a timely manner in all aspects of communication
Work with minimum supervision
Perform other duties as assigned
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate

Benefits

Medical
Dental
Vision
Retirement Planning (403b)
Employee Assistant Program (EAP)
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates