SaaS Practice Experience Associate/Sales Development Representative (SaaS – Optometry Software)

Alcon

5d • Remote

About The Position

SaaS Practice Experience Associate/Sales Development Representative (SaaS – Optometry Software) At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a SaaS Practice Experience Associate/Sales Development Representative (SaaS – Optometry Software) supporting our U.S. Vision Care Practice Experience team. As a SaaS Practice Experience Associate/Sales Development Representative you will be trusted to take ownership of the full sales process—from prospecting and qualification through demo, negotiation, and close—helping optometry practices modernize and streamline their workflows with our technology. You’ll work closely with Marketing and Customer Success to deliver an exceptional buyer experience while consistently exceeding revenue goals. This is a remote-US role. In this role, a typical day will include: Proactively reach out to both inbound and outbound leads through email, phone, LinkedIn, and other communication channels. Qualify leads through structured discovery calls to identify business needs, key pain points, and solution fit. Manage the full sales cycle — from initial outreach and demo to negotiation and close. Follow up on qualified leads to nurture relationships and convert them into booked opportunities. Develop a deep understanding of optometry practice operations, workflows, and industry challenges. Deliver tailored product demonstrations that clearly communicate ROI and business value. Maintain accurate and up-to-date pipeline activity, forecasting, and CRM documentation. Collaborate cross-functionally with Customer Success and Marketing teams to ensure seamless customer onboarding and retention. Achieve and exceed quarterly and annual sales targets, whether based on deal volume, ARR, or other performance metrics.

Requirements

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs.; Assoc.+4 yrs.; M.S.)
• The ability to fluently read, write, understand, and communicate in English

Nice To Haves

• Sales experience in SaaS or technology solutions (healthcare experience a plus).
• Strong communication, presentation, and relationship-building skills.
• Proven ability to manage multiple opportunities and close deals in a consultative sales environment.
• Self-starter with excellent organizational skills and attention to detail.
• Familiarity with CRM tool (e.g., Salesforce)

Responsibilities

• Proactively reach out to both inbound and outbound leads through email, phone, LinkedIn, and other communication channels.
• Qualify leads through structured discovery calls to identify business needs, key pain points, and solution fit.
• Manage the full sales cycle — from initial outreach and demo to negotiation and close.
• Follow up on qualified leads to nurture relationships and convert them into booked opportunities.
• Develop a deep understanding of optometry practice operations, workflows, and industry challenges.
• Deliver tailored product demonstrations that clearly communicate ROI and business value.
• Maintain accurate and up-to-date pipeline activity, forecasting, and CRM documentation.
• Collaborate cross-functionally with Customer Success and Marketing teams to ensure seamless customer onboarding and retention.
• Achieve and exceed quarterly and annual sales targets, whether based on deal volume, ARR, or other performance metrics.

Benefits

• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level