Practice Manager (University Optometry)

VSP Ventures Optometric Solutions LLC • Palo Alto, CA

4d • Onsite

About The Position

Drive the business by leading, initiating, and managing all practice-level business goals, core values, and vision. Develop a positive and productive environment that ensures premier customer service, customer retention, and outstanding quality care to patients.

Requirements

• Bachelor’s degree in related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations, as well as foster positive staff, doctor, and team relationships
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

Nice To Haves

• Optical experience preferred

Responsibilities

• Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction
• Identify a strategy for practice growth and execute plans to achieve practice, productivity, and budgeted goals
• Manage staff performance, including supervising, coaching, counseling, inspiring, and developing staff
• Responsible for interviewing, hiring, and training new staff
• Review the practice’s policies and procedures to make recommendations for continued compliance with current regulations and interpret policies/procedures to appropriate parties such as employees and patients
• Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings
• Analyze financial data, including revenue, expenses, and budgets
• Control and manage expenses to budget as it relates to products, inventory, and payroll management
• Work on special projects and perform other related duties as assigned or requested

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees