Practice Manager (University Optometry)
About The Position
General Summary Drive the business by leading, initiating, and managing all practice-level business goals, core values, and vision. Develop a positive and productive environment that ensures premier customer service, customer retention, and outstanding quality care to patients. Essential Functions Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction Identify a strategy for practice growth and execute plans to achieve practice, productivity, and budgeted goals Manage staff performance, including supervising, coaching, counseling, inspiring, and developing staff Responsible for interviewing, hiring, and training new staff Review the practice’s policies and procedures to make recommendations for continued compliance with current regulations and interpret policies/procedures to appropriate parties such as employees and patients Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings Analyze financial data, including revenue, expenses, and budgets Control and manage expenses to budget as it relates to products, inventory, and payroll management Work on special projects and perform other related duties as assigned or requested
Requirements
- Bachelor’s degree in related field or equivalent experience
- Minimum of 2 years of leadership experience in a business-related environment
- Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff
- Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
- Ability to provide enthusiastic and concise communication to meet or exceed customer expectations, as well as foster positive staff, doctor, and team relationships
- Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
Nice To Haves
- Optical experience preferred
- Proven track record in leading overall team performance and understanding of optometric business processes and strategic development
Responsibilities
- Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction
- Identify a strategy for practice growth and execute plans to achieve practice, productivity, and budgeted goals
- Manage staff performance, including supervising, coaching, counseling, inspiring, and developing staff
- Responsible for interviewing, hiring, and training new staff
- Review the practice’s policies and procedures to make recommendations for continued compliance with current regulations and interpret policies/procedures to appropriate parties such as employees and patients
- Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings
- Analyze financial data, including revenue, expenses, and budgets
- Control and manage expenses to budget as it relates to products, inventory, and payroll management
- Work on special projects and perform other related duties as assigned or requested
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
