SaaS Onboarding Technical Analyst

State Street•Toronto, ON

1d•Hybrid

About The Position

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Requirements

Track record of working in a high-growth, mission critical financial software based operations and support environment.
Hands on capability to undertake basic investigative activities on RDBMS such as writing and running queries and data investigations, basic performance diagnosis, basic administration functions
Experience with automation using any scripting languages such as Python/PowerShell/Windows Batch etc.
Working knowledge of any industry standard complex job automation technologies and proven skill to code complex job schedule.
Experience in managing and installing mission critical production software application in a SaaS environment.
Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is mandatory.
Bachelor’s degree
3+ years’ experience managing and supporting mission critical production software applications.

Nice To Haves

Experience with any of the following software is desired, in order of preference: 1) Charles River IMS, 2) Non-Charles River Trade Order Management software, 3) Middle or Back Office trading applications, or 4) Financial applications.
Experience or familiarity with servers and basic networks is preferred.
Experience with the following is beneficial: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.

Responsibilities

Understand new client Onboarding and implement the CRD system for new projects
Oversight of issue resolution and support client’s during the project/Onboarding phase
Design new complex job schedule for client’s BOD/EOD batch for business operations
Escalate issues to Senior Management using sound judgement
New client assimilation and transition
Troubleshooting and issue resolution
Monitoring of Client Open Issues Lists to ensure accuracy, completeness, timely, and proper progress on and resolution of issues
Periodic communications with Clients assigned to staff to monitor Client satisfaction and make improvements where appropriate during the Onboarding process
Accountable for ensuring defined processes are followed
Setup connectivity to third party vendors such as Bloomberg, Omgeo, Cassini etc
Identification of issues in existing processes and improve documentation
Occasional off hours / weekend support for client go live activity
Service Partner communications and coordination