Technical Onboarding Manager

Steer Health

About The Position

Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472 locations and 19M+ patients. Our product suite — Luna AI (autonomous voice agent), SteerNotes (ambient clinical documentation), FastTrackCare (digital front door), Revenue Cycle Intelligence, and Steer Studio (our proprietary event-driven workflow orchestration engine) — helps health systems automate the end-to-end patient journey. Headquartered in Irving, TX. We hire builders who move fast, own outcomes, and sweat the details. The Role Luna AI is Steer's autonomous voice agent — answering calls, booking appointments, and navigating patient inquiries across thousands of clinic lines. We need an Onboarding Manager who can deploy Luna at warp speed: standing up new customers in days, not weeks, while pulling the right levers across Engineering, Implementation, and CS to deliver speed without compromising quality. Why This Role Matters Luna AI is our fastest-growing product line and a primary driver of NRR. How quickly — and how well — we onboard customers directly determines our revenue trajectory. You will own one of the most important operating metrics at Steer.

Requirements

3–6 years in customer onboarding, implementation management, or technical project management at a B2B SaaS company.
Track record of deploying complex software into real customer environments — ideally with integrations, configuration, and cross-team dependencies.
Project management depth: you can run a Gantt, but you also know when to throw it out. PMP or equivalent a plus, not required.
Strong technical fluency — comfortable reading API docs, discussing telephony or EHR integrations, and translating engineering tradeoffs for customers.
Exceptional customer communication — you set expectations, deliver hard messages early, and make customers feel in control.

Nice To Haves

Healthcare experience (EHRs, provider operations, call center workflows) strongly preferred.

Responsibilities

End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems.
Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers.
Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live.
Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready.
Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests.
Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait.

Benefits

Competitive base salary commensurate with experience
Full benefits package (medical, dental, vision)
High-autonomy environment with direct access to executive leadership
Structured operating cadence with clear goals, metrics, and career growth targets
Work that touches 19M+ patients — the mission is real

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