Associate Technical Onboarding Manager

Mission

9h • Remote

About The Position

As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, acting as a technical guide and services expert for all new Mission Cloud customers. Your role involves leading customers through the onboarding process, gathering technical requirements, and project managing onboarding through completion. This position is 100% remote. Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP, specializing in expertly and securely architecting, migrating, managing, and optimizing cloud environments. The team of AWS Certified Solutions Architects and DevOps Engineers helps clients leverage the full power of the AWS cloud to transform their business and operations.

Requirements

• Experience working in a technical Customer Support, Implementation, or Onboarding role
• Ability to work in a project management role
• Ability to work with public cloud, preferably with AWS
• Ability to communicate regularly with customers over phone or video conference and email
• Ability to work with contracts and understand service level agreements
• Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
• Ability to work in a fast paced evolving environment
• AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)

Responsibilities

• Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
• Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
• Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
• Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
• Gather technical requirements from customers, including new and existing AWS account details and configurations
• Educate customers on current technologies, Mission Cloud services, and industry best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees