RX Patient Services Coordinator-1

Weis Markets • Milton, PA

1d • Onsite

About The Position

The associate is responsible for the functions below, in addition to other duties as assigned: Provides direct support for our Specialty Pharmacy by communicating with patients enquiring about provided patient services. Serves as the first point of contact for patients calling into the Specialty or Central Fill Pharmacies and provides responses to non-medication related questions and determines the appropriate action and understands appropriate situations when pharmacist intervention is required. Performs outbound patient calls regarding medication touch bases, pharmacy patient program enrollment, shipment scheduling, and payment. Provides coordination of patient onboarding for Specialty Pharmacy including setting up and updating patient profiles, documenting insurance information, performing initial screening questions, assisting with benefits investigations, and providing payment options. Actively reaches out to patients when information is missing. Uses and maintains a working knowledge on all required pharmacy systems and platforms needed to complete job duties. Maintains call control within the working environment and properly documents appropriate patient comments and information regarding interventions. Supports the completion of comprehensive medication reviews through pre-work up and case preparation. Assists in the coordination and execution of all patient care initiatives. Supports the Specialty Pharmacy with medication fulfillment and shipping when needed. Adheres to organizational policies and procedures, including patient security, privacy, and confidentiality as required by HIPAA as well as all other State and Federal regulations. Assist in the training of other pharmacy personnel and students. Performs additional job-related responsibilities and duties as necessary or assigned.

Requirements

• Working knowledge on all required pharmacy systems and platforms needed to complete job duties.
• Adheres to organizational policies and procedures, including patient security, privacy, and confidentiality as required by HIPAA as well as all other State and Federal regulations.

Nice To Haves

• Assist in the training of other pharmacy personnel and students.

Responsibilities

• Provides direct support for our Specialty Pharmacy by communicating with patients enquiring about provided patient services.
• Serves as the first point of contact for patients calling into the Specialty or Central Fill Pharmacies and provides responses to non-medication related questions and determines the appropriate action and understands appropriate situations when pharmacist intervention is required.
• Performs outbound patient calls regarding medication touch bases, pharmacy patient program enrollment, shipment scheduling, and payment.
• Provides coordination of patient onboarding for Specialty Pharmacy including setting up and updating patient profiles, documenting insurance information, performing initial screening questions, assisting with benefits investigations, and providing payment options.
• Actively reaches out to patients when information is missing.
• Uses and maintains a working knowledge on all required pharmacy systems and platforms needed to complete job duties.
• Maintains call control within the working environment and properly documents appropriate patient comments and information regarding interventions.
• Supports the completion of comprehensive medication reviews through pre-work up and case preparation.
• Assists in the coordination and execution of all patient care initiatives.
• Supports the Specialty Pharmacy with medication fulfillment and shipping when needed.
• Adheres to organizational policies and procedures, including patient security, privacy, and confidentiality as required by HIPAA as well as all other State and Federal regulations.
• Assist in the training of other pharmacy personnel and students.
• Performs additional job-related responsibilities and duties as necessary or assigned.

Benefits

• Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
• Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.
• Recognizing that our associates are the backbone of our company, it’s a fact that as our associates grow, opportunities are created for others!
• Being a family company, we’re always looking for friendly and energetic people to join our team to bring creativity and insight to help our company and communities we serve continue to grow and prosper.
• Known for talent development at all levels, Weis provides growth and endless career opportunities for people at all stages in life!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed