Patient Services Coordinator
About The Position
OHC – Specialists in Cancer and Blood disorders, is seeking a Patient Services Coordinator to join their Mercy West location. This full-time role, with 40 weekly hours, involves being the first point of contact for patients, managing front desk operations, checking patients in, notifying clinical staff of arrivals, scheduling follow-up appointments, and ensuring a welcoming atmosphere. The ideal candidate should be compassionate, organized, and possess exceptional customer service skills. OHC, an independent adult cancer program, has been fighting cancer for over 38 years, offering various oncology services including Medical, Radiation, Blood and Marrow Transplant, Gynecologic, and Breast Surgical Oncology. They also support a robust cancer research and clinical trials program, neuro-oncology, cancer genetics specialists, and a supportive care program. OHC is one of the nation’s largest independent oncology practices and the region’s premier source for adult cancer and complex blood disorder treatment, focusing on surrounding patients with comprehensive support.
Requirements
- High school diploma or equivalent required.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
- Must successfully complete required e-learning courses within 90 days of occupying position.
Nice To Haves
- Some receptionist or office experience preferred.
Responsibilities
- Greets patients and visitors to the office in a prompt, courteous, and professional manner.
- Checks in patients and informs clinical staff of patient arrival.
- Provides and explains paperwork for the patient to complete prior to examination.
- Collects, proofs for completeness, and files patient forms.
- Updates demographics and insurance information in the system.
- Collects co-pays and balances; provides receipts.
- Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages.
- Pages clinical personnel as appropriate.
- Communicates messages accurately and timely according to procedures.
- Checks patients out after examination.
- Schedules returning appointments in accordance with provider and/or office guidelines.
- Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
- Records patient cancellations and missed appointments; reschedules appointments.
- Notifies appropriate staff of cancellations and makes notes in patient charts.
- Provides general administrative support by filing charts and forms.
- Maintains lobby area in a neat and orderly manner.
- Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
- Other duties as requested or assigned. May type memos and forms.
Benefits
- 3 Health Insurance Plans to choose from
- 2 Dental and 2 Vision insurance plans
- A company matched 401K plan
- Profit sharing plan for clinical employees
- Competitive salaries
- Company paid short term / long term disability / life insurance
- Paid Holidays
- A generous PTO plan
- Tuition Reimbursement
- Professional Development Program
- Nationwide Discounts at your favorite hotels, resorts and retailers just for being an OHC employee
- Wellness Program
- Yearly merit raises
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
