RV Service Manager
About The Position
The RV Service Manager oversees the day-to-day operations of the service department and leads the team in delivering quality repair and maintenance services for recreational vehicles. The role focuses on customer satisfaction, efficient workflows, and high standards of service, safety, and compliance. The manager oversees shop operations, budgeting, inventory management, and workflow optimization; manages and develops service personnel; and monitors performance metrics. They maintain a customer-focused environment, provide service estimates and updates, resolve customer concerns, and build relationships that encourage customer loyalty. The role also involves inspecting work, ensuring compliance with manufacturer and industry standards, and maintaining accurate service, parts, and labor records. Work takes place in a fast-paced shop setting requiring attention to detail, leadership, and the ability to handle multiple priorities. The role may involve exposure to various weather conditions and occasional travel for training or industry events.
Requirements
- At least 3–5 years of experience in RV service or a related industry, including at least two years in a supervisory or management role.
- Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
- Excellent leadership, communication, and organizational skills.
- Ability to develop and manage budgets and analyze financial reports.
Responsibilities
- Manage, train, and motivate service technicians and support staff.
- Schedule and assign work to support the timely, efficient completion of service orders.
- Oversee shop operations, budgeting, inventory management, and workflow optimization.
- Monitor and analyze performance metrics to support continuous improvement.
- Maintain a customer-focused environment and promptly and professionally resolve inquiries, concerns, and complaints.
- Provide customers with accurate service estimates, timelines, and regular updates.
- Build customer relationships to encourage loyalty and long-term business.
- Conduct regular inspections and diagnostics to ensure service quality and safety adherence.
- Ensure service work meets manufacturer and industry standards.
- Maintain accurate service, parts-usage, and labor-hour records.
- Recruit, hire, and evaluate service personnel.
- Coordinate ongoing training on RV technologies and repair techniques.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
