RV Service Manager
About The Position
The RV Service Manager oversees the day-to-day operations of the service department and leads the team in delivering quality repair and maintenance services for recreational vehicles. The role focuses on customer satisfaction, efficient workflow, and high standards of service, safety, and compliance. The manager leads service technicians and support staff; schedules and assigns work; oversees shop operations, budgeting, inventory, and workflow; and monitors performance metrics. They maintain a customer-focused environment by resolving inquiries and complaints, providing estimates and service updates, and building customer relationships. The position also involves inspecting and diagnosing work to ensure quality and safety, verifying compliance with manufacturer and industry standards, maintaining service and labor records, recruiting and evaluating personnel, and coordinating staff training. Work takes place in a fast-paced shop setting, with exposure to various weather conditions. Occasional travel for training or industry events may be required.
Requirements
- Minimum 3–5 years of experience in RV service or a related industry.
- At least two years in a supervisory or management role.
- Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
- Excellent leadership, communication, and organizational skills.
- Ability to develop and manage budgets and analyze financial reports.
Responsibilities
- Manage, train, and motivate service technicians and support staff.
- Schedule and assign work to ensure timely, efficient completion of service orders.
- Oversee shop operations, budgeting, inventory management, and workflow optimization.
- Monitor and analyze performance metrics for continuous improvement.
- Ensure customer inquiries, concerns, and complaints are resolved promptly and professionally.
- Provide customers with accurate service estimates, timelines, and regular updates.
- Build customer relationships to encourage loyalty and long-term business.
- Conduct inspections and diagnostics to ensure service quality and safety adherence.
- Ensure service work meets manufacturer and industry standards.
- Maintain accurate records for service, parts usage, and labor hours.
- Recruit, hire, and evaluate service personnel.
- Coordinate ongoing training on RV technologies and repair techniques.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
