RV Resort Manager

Sun, Inc.•Davenport, FL

11d•Onsite

About The Position

RV Resort Managers are responsible for the operational and continued profitability of the resort and serve as the day-to-day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing and home sales of new and pre-owned homes, property maintenance, budgeting, and most importantly resident and guest relations.

Requirements

High School Diploma or GED
2 years in property management/resort experience, including 2 years of supervisory experience
General knowledge of property maintenance
Solid negotiation skills
Ability to thrive in a fast-paced environment
Working knowledge of basic accounting principles
Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
Basic computer proficiency, including email, the internet and Microsoft Office Suite
Flexibility to respond to resort needs during non-business hours
Ability to live on-site within the resort (housing provided), if applicable
Must have a valid driver's license

Nice To Haves

6 months in previous sales and leasing experience
6 months in experience with NetSuite

Responsibilities

Ensures guests & residents receive the highest levels of service consistent with Sun’s Customer Service philosophy
Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means
Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections
Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies
Reviews residency applications & approves or denies residency
Ensures compliance of policies designed to increase team member safety. Submits workers’ compensation accident & incident reports on a timely basis
Reports deficiencies which would adversely affect the operation of the resort to the RVP
Enforces resort rules & regulations
Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations
Ensures that overall resort appearance is well maintained & groomed to Sun’s curb appeal standards
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office
Inspects & recommends purchase & renovation of used/repossessed homes.
Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homes
Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
Reviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variances

Benefits

Comprehensive Medical and Prescription coverage with multiple plan designs
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program
Vacation RV Site Discounts for team members
Team Member Perks & Discounts program
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty