RV Park Attendant

Buffalo Run Casino & Resort•Miami, OK

3d•Onsite

About The Position

The RV Park Attendant supports the daily operations of the RV Park and Convenience Store. This position serves as the primary point of contact for guests, assisting with RV site reservations, registrations, check-ins, check-outs, and guest inquiries. The RV Park Attendant processes rental transactions and maintains accurate records throughout each guest’s stay. This role also performs convenience store operations, including operating the point-of-sale system, processing cash and credit card transactions, stocking merchandise, monitoring inventory levels, and maintaining the cleanliness and organization of sales and storage areas. The RV Park Attendant maintains assigned work areas in a clean, safe, and organized condition, including the front desk, convenience store, restrooms, laundry facilities, and other designated areas. The position reports maintenance concerns and safety hazards to management and follows established procedures and operational guidelines. The purpose of the RV Park Attendant is to provide a welcoming and service-focused environment for guests by supporting the daily operation of the RV Park and Convenience Store. This position ensures guests receive consistent, high-quality service while contributing to the cleanliness, organization, and overall upkeep of the facilities. It plays a key role in maintaining a safe, orderly, and enjoyable environment by supporting established service standards and promoting positive guest experiences throughout all areas of the RV Park and its associated amenities.

Requirements

High School Diploma or GED preferred.
Strong guest service, interpersonal, and organizational skills.
Basic computer knowledge and typing skills preferred.
Ability to read, write, and speak English effectively.
Must be able to obtain and maintain the required Gaming License.
Must maintain strict confidentiality and comply with all data privacy policies regarding employee and organizational information.
Requires problem solving skills, and the ability to communicate effectively.
Ability to learn and apply operational policies and procedures effectively.
Ability to accurately process transactions, balance cash drawers, and perform basic mathematical calculations.
Skill in maintaining accurate records, completing required documentation, and handling confidential guest and company information required.
Strong verbal and written communication skills, with the ability to interact effectively with guests, vendors, and team members.
Ability to organize and prioritize multiple tasks, efficiently.
Ability to identify, address, and report guest concerns, maintenance issues, safety hazards, and other operational matters in a timely and professional manner.
Ability to work independently with minimal supervision while contributing effectively as a member of a team.
Ability to maintain clean, safe, organized, and presentable facilities in accordance with established standards.
Ability to exercise sound judgment, maintain professionalism, and remain composed when handling difficult situations or high guest volumes.

Nice To Haves

Knowledge of Visual One reservation software, check-in/check-out procedures, and RV site rental procedures preferred.
Knowledge of cash handling, payment processing, and Agilysys point-of-sale software preferred.
Knowledge of convenience store operations, including merchandising, stocking, inventory control, and retail sales practices.

Responsibilities

Serve as the primary point of contact for guests, assisting with RV site reservations, registrations, check-ins, check-outs, and guest inquiries.
Process rental transactions and maintain accurate records.
Perform convenience store operations, including operating the point-of-sale system, processing cash and credit card transactions, stocking merchandise, and monitoring inventory levels.
Maintain the cleanliness and organization of sales and storage areas.
Maintain assigned work areas in a clean, safe, and organized condition, including the front desk, convenience store, restrooms, laundry facilities, and other designated areas.
Report maintenance concerns and safety hazards to management.
Follow established procedures and operational guidelines.
Provide a welcoming and service-focused environment for guests.
Ensure guests receive consistent, high-quality service.
Contribute to the cleanliness, organization, and overall upkeep of the facilities.
Maintain a safe, orderly, and enjoyable environment.
Support established service standards and promote positive guest experiences.