Rural Health Liaison-(Churchill County Nevada Required)

CareSource Management Services • Fallon, NV

19d • Onsite

About The Position

The Rural Health Liaison conducts outreach and serves as a resource for members, providers, and community-based organizations (CBOs) to address the health needs of rural populations. The role leads outreach and education initiatives, supports health access, and contributes to policy development and solutions intended to promote health equity and improve rural health outcomes. The position requires residence in the assigned territory, Churchill County, Nevada, and regular travel to varied locations, potentially exceeding 50% of working time. Flexible hours, including evenings or weekends as needed, may be required. The role also requires use of general office equipment and may involve exposure to typical local weather and prolonged standing or sitting.

Requirements

• Bachelor’s degree or equivalent years of relevant work experience.
• At least three years of healthcare, public health, community-based organization, or related experience.
• Proficiency in Microsoft Office, especially Word, PowerPoint, Excel, and Access.
• Sensitivity to and experience working within different cultures.
• Ability to work independently and as part of a team.
• Knowledge of community and state support resources.
• Ability to handle difficult situations involving multiple interests or parties.
• Strong planning, organizational, and multitasking skills.
• Strong interpersonal skills, including active listening and relationship, trust, and consensus building.
• Research and analytical skills.
• Demonstrated program development skills.
• Excellent written, verbal, and presentation skills.
• Valid driver’s license, a vehicle, and verifiable insurance; employment is conditional on acceptable driver’s license record clearance and verified insurance.
• Annual proof of influenza vaccination is required for designated positions during influenza season (October 1–March 31); employees hired during the season have 30 days from hire to complete vaccination and verification.
• Must reside in the assigned territory; exceptions may be considered based on business need.
• Must be able to travel regularly to different work locations and may need to travel more than 50% of the time.
• May be required to stand or sit for long periods and work in typical local weather conditions.
• Must use general office equipment, including a telephone, photocopier, fax machine, and personal computer.

Nice To Haves

• Familiarity with rural health communities and rural health disparities, and knowledge of Medicaid.
• Fluency in multiple languages, including English and Spanish; Spanish speaking is preferred.
• Community Health Worker certification.
• Preference for a degree in social work or public health.

Responsibilities

• Engage members, providers, CBOs, and other stakeholders to share information and resources and educate them about health access and services.
• Develop accounts and provide high-level support to increase satisfaction and engagement among rural health partners.
• Handle, refer, or delegate complex or non-routine account questions and issues, ensuring resolution within 30 days or less.
• Maintain organized files and document interactions in the Customer Relationship Management (CRM) tool.
• Support provider recruitment and contracting by developing relationships with providers, hospitals, and ancillary providers.
• Connect rural community members with healthcare services, benefits, programs, and resources that address their health needs.
• Conduct outreach, presentations, and educational activities to raise awareness of health issues and promote healthy behaviors.
• Collect and analyze data and insights about rural community health needs and challenges to identify outreach opportunities.
• Provide input on policy development and support implementation of solutions addressing the needs of rural communities.
• Foster, coordinate, and facilitate cultural competency training for CareSource staff.
• Support providers and CBOs with resources to enhance their efforts and address gaps in care and health literacy.
• Organize and host community town halls, advisory groups, listening sessions, and other events to inform, educate, and gather information.
• Build relationships among rural CBOs, stakeholders, and providers to stay informed about rural health challenges and opportunities.
• Collaborate with the Managed Care Organization (MCO) to address social determinants of health and integrate wellness and holistic health.
• Promote MCO plan services and benefits to improve health equity in rural communities.
• Develop success metrics demonstrating the impact and value of Rural Health initiatives and outreach to members, providers, and CBOs.
• Perform other job-related duties as requested.

Benefits

• Potential eligibility for a bonus tied to company and individual performance.
• Substantial and comprehensive total rewards package focused on employee well-being.
• Reasonable accommodations are available to qualified individuals through an interactive review process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level