Rural Health Liaison-(Churchill County Nevada Required)

CareSource•Fallon, NV

21d•$62,700 - $100,400•Onsite

About The Position

The Rural Health Liaison conducts outreach and serves as a resource for members, providers, and community-based organizations to address the diverse health needs of rural populations. The role leads outreach initiatives, facilitates education and support programs, and contributes to policy development to promote health equity and improve rural health outcomes. The position is assigned to Churchill County, Nevada, and requires the employee to reside in the assigned territory, subject to possible exceptions for business needs. It is a mobile role involving regular travel to homes, offices, and other public settings; travel may exceed 50% of work time. Flexible hours, including possible evenings and weekends, may be needed to serve members. The Liaison builds and supports relationships with rural health partners, connects community members to care and relevant benefits and resources, and helps providers and community organizations address care gaps and health literacy. The role also gathers information about rural health challenges, contributes to policy and solution development, facilitates cultural competency training, and develops metrics to demonstrate the value and impact of outreach initiatives. The position requires a bachelor’s degree or equivalent relevant work experience and at least three years of relevant experience. Familiarity with rural health communities, rural health disparities, and Medicaid is preferred. A valid driver’s license, vehicle, and verifiable insurance are required. Employment is conditional on satisfactory driver-record and insurance verification. Annual influenza vaccination is required for designated positions during influenza season, with a 30-day completion period for employees hired during that season. The stated compensation range is $62,700 to $100,400, with potential eligibility for a performance-based bonus and a comprehensive total rewards package. CareSource provides reasonable accommodations to qualified individuals as described in the posting and is an equal opportunity employer.

Requirements

Bachelor’s degree or equivalent years of relevant work experience.
At least three years of healthcare, public health, community-based organization, or otherwise relevant experience.
Proficiency with Microsoft Office, especially Word, PowerPoint, Excel, and Access.
Sensitivity to and experience working within different cultures.
Ability to work independently and as part of a team.
Knowledge of community and state support resources.
Ability to work through difficult situations involving multiple interests or parties.
Strong planning, organizational, and multitasking skills.
Strong interpersonal skills, including active listening and relationship, trust, and consensus building.
Research and analytical skills.
Demonstrated program development skills.
Excellent written, verbal, and presentation skills.
Valid driver’s license, vehicle, and verifiable insurance; employment is conditional on successful driver’s license record review and verified insurance.
Annual influenza vaccination is required for designated positions during influenza season; employees hired during that season must complete vaccination and verification within 30 days of hire.
Must reside in the assigned territory, subject to possible exceptions based on business need.
Ability to travel regularly, potentially more than 50% of the time, and work flexible hours including possible evenings and weekends.

Nice To Haves

Background in social work or public health.
Familiarity with rural health communities and rural health disparities, and knowledge of Medicaid.
Fluency in multiple languages, including English and Spanish; Spanish speaking is specifically preferred.
Community Health Worker certification.

Responsibilities

Engage members, providers, community-based organizations, and other stakeholders to share information and resources and educate them about health access and services.
Develop accounts and support rural health partners to strengthen satisfaction and engagement.
Handle, refer, or delegate complex or non-routine account questions and issues to appropriate resources and ensure resolution within 30 days or less.
Maintain organized files and document interactions in the Customer Relationship Management (CRM) tool.
Support provider recruitment and contracting by developing relationships with providers, hospitals, and ancillary providers.
Connect rural community members with healthcare services, benefits, programs, and resources, and inform them of options suited to their health needs.
Conduct outreach, including presentations and distribution of educational materials, to raise awareness of health issues and promote healthy behaviors.
Collect and analyze data and insights about rural communities’ health needs and challenges to identify outreach opportunities.
Provide input into policy development and support implementation of solutions tailored to rural communities.
Coordinate and facilitate cultural competency training for CareSource staff.
Provide providers and community-based organizations with support and resources to address care gaps and health literacy.
Organize and host community town halls, rural member/provider/community advisory groups, listening sessions, and other events to inform, educate, and gather information.
Build relationships among rural community-based organizations, stakeholders, and providers to stay informed about rural health challenges and opportunities.
Collaborate with the Managed Care Organization (MCO) to address social determinants of health and integrate wellness and holistic health.
Promote MCO plan services and benefits to advance health equity in rural communities.
Develop success metrics that demonstrate the impact and value of Rural Health initiatives and outreach to members, providers, and community-based organizations.
Perform other job-related duties as requested.