Runner - New Store Opening

HOMETOWN COFFEE & JUICE • Northbrook, IL

6d • Onsite

About The Position

At Hometown Coffee & Juice, our Runners help bring the customer experience together. As a Runner, you'll ensure food and beverages are delivered quickly, accurately, and with genuine hospitality. You'll stay aware of the dining room, support service flow, and work closely with the entire team to keep the café running smoothly. This role is ideal for someone who is energetic, team-oriented, and always looking for the next way to help.

Requirements

• Previous customer service or food service experience is preferred, but not required.
• A positive, customer-focused attitude.
• Strong communication and teamwork skills.
• Ability to multitask and stay organized during busy periods.
• A willingness to jump in and support wherever needed.
• Ability to stand and walk for extended periods in a fast-paced environment.
• Ability to lift and carry up to 30 pounds, including trays and supplies.
• Ability to move efficiently throughout the café during busy periods.

Responsibilities

• Deliver food and beverages quickly and accurately.
• Check orders before delivery to help ensure accuracy and presentation.
• Communicate with expo, kitchen, and FOH teammates when there are questions or issues with an order.
• Help maintain Hometown's standards for quality and hospitality with every customer interaction.
• Stay aware of ticket flow, customer needs, and the overall pace of service.
• Anticipate where support is needed and step in proactively.
• Help keep the dining room, pickup areas, and service spaces organized throughout the shift.
• Support other FOH positions as needed during busy periods.
• Engage customers with warm, attentive, and genuine hospitality.
• Anticipate customer needs and respond quickly to requests.
• Help customers navigate the café and ensure they know where to pick up or receive their order.
• Address questions professionally and involve leadership when additional support is needed.
• Regularly check and clean dining, service, and customer areas.
• Bus and reset tables promptly.
• Keep service areas stocked, organized, and customer-ready.
• Follow all sanitation and cleanliness procedures.

Benefits

• Employee Meal & Employee Discount Benefits
• Paid Breaks
• 401(k)
• Great Work-Life Balance - No late nights, our cafes close at 5pm
• Paid Leave and Sick Leave
• Health Insurance offered to all regular full-time employees
• Growth and development opportunities
• Supportive and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed