Runner - TAO Restaurant Chicago

Tao Group Hospitality•Chicago, IL

About The Position

The Runner delivers food menu items to guests, accurately describes each item, and acts as a liaison between servers, cocktail servers, bartenders, and chefs. The role supports gracious hospitality through polite, courteous interactions with guests, team members, and supervisors. Runners maintain tables and stations, communicate guest needs and dietary restrictions, and help keep the venue clean and operating smoothly. This position requires Tao Group Hospitality in-venue food runner training. One year of restaurant experience is preferred, especially experience in a high-volume restaurant, nightclub, or lounge.

Requirements

Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 lbs., with or without assistance.
Ability to work effectively on a team and interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality and handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Nice To Haves

One year of restaurant experience.
Previous experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Anticipate and accommodate guest needs and provide professional, exceptional service.
Deliver and describe food items to guests in a timely manner.
Participate in table maintenance and clear excess tableware.
Maintain the cleanliness of assigned stations and the venue.
Follow supervisors’ instructions, communicate with and support coworkers, and work as part of a team.
Know the food menus and culinary ticket system.
Ask each guest about allergies or dietary restrictions and communicate this information to management.
Communicate guest needs to Front-of-House and Heart-of-House team members, managers, and chefs.
Set up and stock the runner’s station, perform side work, and complete assigned opening and closing procedures.
Report equipment or furniture breakage and damage to management immediately.
Attend and participate in pre-service meetings, training sessions, and departmental meetings.
Learn through listening and observation, share knowledge, and lead by example.
Maintain a positive, professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with or complete additional tasks as assigned.