Runner - Ole Red Gatlinburg
About The Position
Provide exceptional service while delivering and serving food quickly and accurately from kitchen to guest tables. Perform front-of-house duties that increase the efficiency and productivity of the front-of-house team for a restaurant, bar, and entertainment destination. Brinde un servicio excepcional mientras entrega y sirve alimentos de manera rápida y precisa desde la cocina hasta las mesas de los invitados. Realice tareas de atención al público que aumenten la eficiencia y la productividad del equipo de atención al público de un restaurante, bar y destino de entretenimiento.
Requirements
- Experience in restaurant operations
- Strong interpersonal and verbal communication skills
- Demonstrated team player and self-starter
- Standard food preparation/presentation knowledge
- Skilled in guest relations
- State Alcohol Education Card required upon hire
Nice To Haves
- High school diploma or equivalent preferred
Responsibilities
- Greet all guests at table and interact in a natural, friendly manner, cultivating regular and repeat business.
- Check food orders before serving to ensure they are correct and properly presented and that special requests have been met.
- Deliver food and beverages to table, pre-bus as necessary.
- Memorize menus and daily specials to announce food with clear descriptions to guests.
- Anticipate and respond to guest needs. Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude.
- Maintain line of sight/atmosphere control by circulating through work area throughout shift.
- Adhere to quality expectations and standards, including clean and professional uniforms and personal appearance.
- Attend pre-shift meetings before each shift. Perform defined opening/running/closing duties.
- Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies.
- Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies, focusing on both public areas and back of house.
- Report any breakage or damage to equipment or furniture immediately to management.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to leadership. Follow and support brand standard operating procedures (SOPs).
- Perform other duties as assigned.
Benefits
- FREE PARKING FOR EMPLOYEES
- Competitive medical, dental, vision, and pharmacy plans
- 401(k) retirement plans with 4% company match, vested immediately
- Company paid life insurance and short- and long-term disability coverage
- Generous Paid Time Off (PTO) – vacation, sick, and holidays to provide flexibility
- 4 weeks fully paid parental leave, plus adoption and surrogacy financial support
- Employee Assistance Program (EAP) – free resource for employees and family members
- Identity theft protection – company-paid benefit to keep your personal information safe
- Perks – free and discounted tickets to shows, tours, restaurants, retail, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
