RTO Supervisor - Dover Downs

Churchill Downs Incorporated•Dover, DE

3d•Onsite

About The Position

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari-mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology. This position oversees the day-to-day functions of the overall tote operation, including tote system operation, hiring, scheduling, and staff development at the racetrack. The role involves invoicing customers, preparing paperwork for racetrack and corporate offices, handling trouble reports, managing inventories and spare parts, ordering supplies, troubleshooting, maintaining hardware, and interacting with state racing officials. The position is that of a working supervisor, as the incumbent operates and techs on a regular basis.

Requirements

Must have good understanding of pari-mutuel wagering and racing operations.
Must be able to lead and direct employees.
Must possess a good understanding of trouble shooting procedures and the ability to report and document problems as they occur.
Must have a thorough working knowledge of the tote software and hardware and able to lead the installation, updates and testing processes.
Working knowledge of Microsoft Office suites, computer hardware, network, point of sale terminal, tote board technology and functionality, data center and field service operations.
Good written and verbal communication skills are required.
Close vision and good hearing are required for console and radio work.
High School Diploma or GED.
Tote operator experience and electrical and/or computer experience.

Responsibilities

Responsible for the day-to-day functions of the overall tote operation at a specific worksite.
Working with general manager, assists with the hiring, scheduling and development of qualified staff at the racetrack.
Performs tote system data entry and verification.
Performs tote board general maintenance and operations.
Responsible for reviewing the invoicing of customers and the preparation of other paperwork for the racetrack and the corporate office such as trouble reports.
Responsible for the timely completion of inventories and the cycling of spare parts and equipment.
Responsible for ordering supplies.
Ensures that all hardware is properly maintained and in good working order. Includes moving and relocating lines and equipment as needed.
Required to interact with customers, racetrack management personnel, and state officials in a professional manner.
Maintain costs at the site, including minimizing OT, etc.
Other duties as assigned.