LPN-Dover Center Manager

Planned Parenthood of Delaware • Dover, DE

1d • $30 - $33 • Onsite

About The Position

The LPN-Dover Center Manager is responsible to the Operations Director for the day-to-day operations of the assigned center(s) or service(s). This role involves hiring and supervising all center staff, developing and implementing operational procedures in consultation with the Medical Services Administration team, and supervising the daily delivery of patient services. This responsibility extends to both Family Planning and Medical/Surgical Abortion Services. All duties are performed in a professional, efficient, and customer-service-oriented manner, complying with PPDE's Manual of Medical Standards and Guidelines, PPDE policies and procedures, and local, State, and Federal regulations. The manager models a positive approach, excellent customer service skills, and handles all service-related complaints. They oversee employees, systems, services, and facilities, ensuring compliance with all relevant regulations, including OSHA, CLIA, Title X, and others. The position also functions in the delegated role of Lab Supervisor, overseeing the on-site laboratory operations and ensuring staff proficiency according to CLIA standards. Human resource management includes hiring, training, supervising, coaching, disciplining, and evaluating staff. The manager is responsible for managing the delivery of patient care, including scheduling, staff assignments, patient flow, and emergency management. They identify and resolve problems, propose responses to developing trends, and optimize the patient experience. The role promotes a high-quality clinical environment that is efficient, responsive, user-friendly, and cost-effective, ensuring the center is clean and organized. Efficient center flow is maintained through planning and implementing patient and staff scheduling, ensuring availability of supplies and equipment, and troubleshooting issues. The manager regularly analyzes and modifies operational systems to maximize efficiency and productivity while promoting high-quality customer service and care. They develop staff into a high-functioning, cost-effective team and collaborate with other supervisors and managers for adequate coverage. Budget planning, monitoring expenses, and completing reports are also key responsibilities. The manager provides guidance for fee determination, ensures adequate stock of supplies and equipment, and oversees compliance with state reporting. They are responsible for center logs, conducting environmental rounding, and participating in agency in-service, professional, and community education activities. Staying informed about family planning methods, abortion issues, and PPDE services is essential. The role involves completing center audits and maintaining benchmark compliance. The manager must abide by the mission of PPDE and perform other duties as assigned.

Requirements

• Active DE LPN license
• Minimum of two years supervisory experience with demonstrated ability to lead and motivate others while working as part of a team required.
• Minimum 2 years’ experience of clinical service within a health care environment required; women’s health care experience preferred.
• Must possess working knowledge of family planning and other reproductive health issues.
• Must possess current American Heart Association CPR Certification and on-going renewal of same.
• Must be committed to the efficient and customer-oriented provision of services.
• Must possess working knowledge of private/public health insurance, CMS Medicare/Medicaid guidelines, and other reimbursement systems.
• Must have the ability to define problems, collect data, establish facts, and draw valid conclusion.
• Ability to multi-task and to work effectively under pressure due to conflicting demands is required.
• Must be flexible, highly organized, creative and detail-oriented with the ability to set and meet deadlines.
• Must demonstrate an ability to commit to a positive and proactive approach to problem-solving.
• Ability to read, analyze and interpret periodicals, procedure manuals and technical procedures.
• Must have the ability to respond effectively to the most sensitive inquiries or complaints.
• Requires excellent verbal and written communication skills, listening and interpersonal relationship communication skills.
• Must be able to communicate clearly and interact comfortably with a diverse group of clients, staff and volunteers in a non-judgmental, professional and sensitive manner
• Must possess the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Must have the ability to manage a budget, along with familiarity with basic accounting principles.
• Excellent keyboarding skills with high level of accuracy required.
• Proficiency in Internet usage and Microsoft Outlook required.
• Must possess capacity to learn software programs required for specific position and access electronic communications, including e-mail, extranet and intranet.
• close vision; hearing/listening; clear speech; walking; lifting and carrying up to 10 or more pounds; stooping; kneeling; bending; sitting; standing; and use of hands to finger, handle, feel and use keyboard.
• The employee must possess a demonstrated ability to work in a diverse environment, and build productive relationships.
• A demonstrated ability to effectively work independently and collaboratively as part of a team is essential.
• This position requires the ability to work an irregular schedule which could include some weekends, early mornings and evenings
• The position requires travel; employee must provide own reliable transportation for the performance of agency duties.

Nice To Haves

• Three-Five years LPN experience preferred
• One-Three years supervisory experience preferred
• Bachelor’s Degree preferred and two years of outpatient experience, advanced degree in Healthcare, Counseling, Social Work, or licensed nurse with two years outpatient ambulatory service experience preferred.
• Minimum 2 years’ experience of clinical service within a health care environment required; women’s health care experience preferred.

Responsibilities

• Responsible to the Operations Director for the day-to-day operations of the assigned center(s) or service(s).
• Responsible for the hiring, and supervision of all center staff.
• Responsible for developing, refining and implementing operational procedures in consultation with the Medical Services Administration team.
• Responsible for supervising in the daily delivery of patient services.
• Oversees employees, systems, services and facilities, maintaining these with a customer service orientation and in compliance with PPDE’s Manual of Medical Standards and Guidelines, other PPDE policies and procedures, quality management guidelines, compliance and code of conduct, and all local, State, and Federal regulations.
• Maintains a detailed understanding of, and ensures compliance with, regulations pertaining to all local, State and Federal regulations related to the operations of the health center, including OSHA, CLIA, Title X, Upstream, and other regulatory bodies and grant-funded programs effecting health care facilities.
• Function in the delegated role of Lab Supervisor, responsible for the day-to-day operations of the on-site laboratory and ensure that staff performing testing is properly oriented and proficient in their assigned duties, according to CLIA standards.
• Through effective human resource management, hires, trains, supervises, coaches, disciplines, and evaluates staff, in consultation with the Vice President of Operations and HR Manager.
• Manages the delivery of patient care within Family Planning and Abortion Services, including but not limited to scheduling and establishing staff assignments, managing patient flow, managing non-medical emergencies, ensuring appropriate supervision for medical emergencies, and assisting with direct care as needed during clinical sessions for family planning, medical and surgical abortions, colposcopy and other procedures.
• Facilitates health center operations by identifying and resolving problems; identifying and proposing responses to developing trends and by problem solving with staff and members of the patient service administrative team and optimizing the patient experience.
• Promotes a clinical environment in which high quality care is provided in a manner that is efficient, responsive to patient needs, user friendly, and cost effective.
• Ensures center is clean and organized at all times.
• Maintains efficient center flow by planning and implementing patient and staff scheduling and ensuring that needed supplies and equipment are available at all times, and as such are ordered in a timely and cost-effective manner.
• Regularly and systematically analyzes, monitors, and modifies Family Planning and Abortion Services operational systems including patient appointment templates, patient flow, and staffing to maximize center efficiency, productivity, and cost-effective efforts while promoting a clinical environment that demonstrates consistent high quality customer service and care.
• Ensures staff productivity by tracking performance and counseling/training to achieve PPDE productivity standards.
• Develops the center staff into a high-functioning, cost-effective team.
• Works collaboratively with other PPDE supervisors and managers to ensure adequate coverage for all agency clinical areas is maintained at all times.
• Collaborates with Vice President of Operations and staff to ensure excellent productivity in all center processes and practices as well as to plan and implement patient care guidelines and procedures.
• Collaborates with Vice President of Operations and Vice President of Clinical Services to plan the yearly budget, develop a capital needs list, and monitors monthly expenses.
• Completes associated monthly, quarterly, annual reports as needed.
• Monitors center budget and expenses, performance standards and productivity benchmarks, and makes any indicated improvement.
• Provides supervision and guidance for staff determining which patients are entitled to discounted fees, including Justice Fund and other available funds, and completes all related documentation and correspondence in the required timeframe.
• Ensures adequate stock of supplies and equipment are available for all services and are ordered accordingly.
• Oversees compliance with all reporting to the state of Delaware DHSS.
• Responsible for completeness and sign-off of center logs including but not limited to lab logs (family planning and abortion services), medication abortion logs, autoclave logs, ultrasound logs, narcotic logs (in conjunction with Abortion Services Clinical Coordinator/Medical Director), etc.
• Conducts environmental rounding to guarantee a safe/clean work/patient care environment, executes preventive controls to eliminate risk of infection, and initiates facility (center) repairs as needed.
• Actively participates in the agency’s in-service, professional and community education activities as well as medical committee meetings, staff meetings and other appropriate conferences and meetings.
• Serve as a resource to the CEO, the Vice President of Clinical Services, the Medical Director, and other staff members in an on-going effort to improve the agency’s reproductive health care services.
• Takes responsibility to remain informed about family planning methods, abortion issues, and technology, services offered by PPDE, and PPDE standards and guidelines.
• Works in conjunction with the Vice President of Clinical Services to complete center audits at designated frequency according to PPFA, State, and other program regulatory guidelines.
• Maintains benchmark compliance for all matters relative to Center Operations.
• Abide by the mission of PPDE.
• Performs other duties as assigned.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager