Dover Health Center Manager

Planned Parenthood of Delaware•Dover, DE

1d•Hybrid

About The Position

The Center Manager is responsible for the day-to-day operations of the assigned center(s) or service(s). This includes hiring and supervising all center staff, developing and implementing operational procedures in consultation with the Medical Services Administration team, and supervising the daily delivery of patient services. This role applies to both Family Planning and Medical/Surgical Abortion Services. All duties are performed in a professional, efficient, and customer service-oriented manner, complying with PPDE’s Manual of Medical Standards and Guidelines, PPDE policies and procedures, and local, State, and Federal regulations. The Center Manager models a positive approach and excellent customer service skills, handling all service-related complaints.

Requirements

Bachelor's Degree preferred and two years of outpatient experience, advanced degree in Healthcare, Counseling, Social Work, or licensed nurse with two years outpatient ambulatory service experience preferred.
Minimum of two years supervisory experience with demonstrated ability to lead and motivate others while working as part of a team required.
Minimum 2 years’ experience of clinical service within a health care environment required; women’s health care experience preferred.
Must possess working knowledge of family planning and other reproductive health issues.
Must possess current American Heart Association CPR Certification and on-going renewal of same.
Must be committed to the efficient and customer-oriented provision of services.
Must possess working knowledge of private/public health insurance, CMS Medicare/Medicaid guidelines, and other reimbursement systems.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to multi-task and to work effectively under pressure due to conflicting demands.
Must be flexible, highly organized, creative and detail-oriented with the ability to set and meet deadlines.
Must demonstrate an ability to commit to a positive and proactive approach to problem-solving.
Ability to read, analyze and interpret periodicals, procedure manuals and technical procedures.
Ability to respond effectively to the most sensitive inquiries or complaints.
Excellent verbal and written communication skills, listening and interpersonal relationship communication skills.
Ability to communicate clearly and interact comfortably with a diverse group of clients, staff and volunteers in a non-judgmental, professional and sensitive manner.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to manage a budget, along with familiarity with basic accounting principles.
Excellent keyboarding skills with high level of accuracy required.
Proficiency in Internet usage and Microsoft Outlook required.
Must possess capacity to learn software programs required for specific position and access electronic communications, including e-mail, extranet and intranet.
Close vision; hearing/listening; clear speech; walking; lifting and carrying up to 10 or more pounds; stooping; kneeling; bending; sitting; standing; and use of hands to finger, handle, feel and use keyboard.
Demonstrated ability to work in a diverse environment, and build productive relationships.
Demonstrated ability to effectively work independently and collaboratively as part of a team is essential.
Ability to work with chemicals such as alcohol, bleach, disinfectants, detergents.
Ability to work an irregular schedule which could include some weekends, early mornings and evenings.
Requires travel; employee must provide own reliable transportation for the performance of agency duties.

Nice To Haves

Advanced degree in Healthcare, Counseling, Social Work, or licensed nurse with two years outpatient ambulatory service experience preferred.
Women’s health care experience preferred.
Protesters may be present at work and related sites.

Responsibilities

Oversees employees, systems, services, and facilities, ensuring compliance with all relevant guidelines and regulations.
Maintains a detailed understanding of and ensures compliance with all local, State, and Federal regulations pertaining to health center operations, including OSHA, CLIA, Title X, Upstream, and other regulatory bodies and grant-funded programs.
Functions as the delegated Lab Supervisor, responsible for the day-to-day operations of the on-site laboratory and ensuring staff proficiency.
Manages human resources functions including hiring, training, supervision, coaching, discipline, and evaluation of staff, in consultation with the Vice President of Operations and HR Manager.
Manages the delivery of patient care within Family Planning and Abortion Services, including scheduling, staff assignments, patient flow, and emergency management.
Facilitates health center operations by identifying and resolving problems, responding to trends, and optimizing the patient experience.
Promotes a clinical environment that provides high-quality, efficient, responsive, user-friendly, and cost-effective care.
Maintains efficient center flow by planning and implementing patient and staff scheduling, and ensuring availability of supplies and equipment.
Analyzes, monitors, and modifies operational systems to maximize center efficiency, productivity, and cost-effectiveness.
Works collaboratively with other supervisors and managers to ensure adequate coverage for all agency clinical areas.
Collaborates with the Vice President of Operations and staff to ensure productivity and implement patient care guidelines.
Collaborates with the Vice President of Operations and Vice President of Clinical Services to plan the yearly budget, develop a capital needs list, and monitor monthly expenses.
Monitors center budget, expenses, performance standards, and productivity benchmarks.
Provides supervision and guidance for staff determining patient eligibility for discounted fees.
Ensures adequate stock of supplies and equipment are available for all services and are ordered accordingly.
Oversees compliance with all reporting to the state of Delaware DHSS.
Responsible for completeness and sign-off of center logs, including lab logs, medication abortion logs, autoclave logs, ultrasound logs, and narcotic logs.
Conducts environmental rounding to guarantee a safe/clean work/patient care environment and initiates facility repairs as needed.
Actively participates in agency in-service, professional, and community education activities, and serves as a resource to leadership.
Remains informed about family planning methods, abortion issues, technology, and PPDE standards and guidelines.
Completes center audits at designated frequencies according to regulatory guidelines and maintains benchmark compliance.
Abides by the mission of PPDE.
Performs other duties as assigned.