RTC Shift Supervisor

Boys Town • Omaha, NE

6d

About The Position

The RTC Shift Supervisor monitors and supervises direct patient care for an assigned population, maintains a therapeutic milieu using the Psycho educational Model of treatment (PEM), and supports a safe environment and patients’ basic physical needs. The role helps maintain the program’s daily schedule, oversees transportation issues and youth appointments, and serves as the program supervisor during non-business hours, keeping leadership informed of significant issues.

The supervisor leads and develops staff on the assigned unit or shift, supports implementation of youth treatment plans, assists with admissions and youth orientation, and provides direct care when needed. The role also supports staff training and competency, ensures required documentation is completed on time, and helps maintain a quality treatment environment. Work may include day, evening, weekend, and occasional overnight shifts.

Boys Town describes its work as serving children, families, patients, and communities. The organization says it has been serving children and families since 1917 and has grown into a national child and family care organization, with health care and research services added through Boys Town National Research Hospital in 1977.

Requirements

• At least 6 months of experience providing care for behaviorally disordered youth.
• Current CPR, PEM, and a nationally recognized personal restraint model; these must be obtained during pre-service training.
• At least 20 years of age.
• Valid driver’s license, good driving record, and successful annual Motor Vehicle Registration (MVR) check.
• Complete the following training within the first year of employment: Applied Principals of Behavior I-II; Coaching & Motivating; Consultation/Supervision Meeting; Crisis & Risk Management; Developing Staff through observations; Difficult Conversations; Giving Conceptual Feedback; Model Fidelity Program Concepts; and Philosophy of Consultation.
• Ability to resolve conflict in crisis situations, communicate concisely, maintain confidentiality, work with diverse professionals and youth, supervise direct-care staff, and work with a multidisciplinary team.
• Ability to maintain a safe and positive environment and provide patient care and education appropriate to the population served.
• Ability to perform the stated physical requirements, including occasional squatting, kneeling, crawling, lying on the ground, and restraint-related exertion.

Nice To Haves

• Bachelor’s degree in Human Services or a related field.
• PEM supervision training.

Responsibilities

• Supervise, develop, and monitor staff assigned to the unit or shift and ensure the program milieu is safe and organized.
• Follow policies and procedures for emergency safety situations and determine room assignments for safety.
• Work with the Manager RTC Program and other leaders to support effective staff implementation of PEM.
• Complete the prescribed monthly amount of direct observation and consultations with Behavioral Health Technicians (BHTs).
• Ensure BHTs complete required training on time and meet competency expectations in PEM, Safe Crisis Management, CPR, and other required areas.
• Orient new BHTs and assist with completion of the new-hire checklist.
• Facilitate implementation of youth treatment plans and provide direct youth care when needed.
• Maintain a quality treatment environment in accordance with expectations set by the Behavioral Health Quality Assurance and Clinical Quality Improvement Committees.
• Assist with admissions, orient youth to the unit, and explain program guidelines.
• Act professionally as a team member by implementing and supporting PEM and BHS policies.
• Act as program supervisor when management staff are not on site and inform supervisors of significant issues.
• Work assigned day, evening, weekend, and occasional overnight shifts to provide general unit supervision.
• Help resolve problems involving youth, staff, and the milieu, and identify areas for improvement through consultation.
• Complete required program and management documents within expected timelines.
• Resolve conflicts in crisis situations; communicate concisely; maintain confidentiality; and work with diverse staff, youth, co-workers, and multidisciplinary teams.
• Help measure, assess, and improve patient-care quality; oversee direct-care staff; maintain a safe and positive care environment; and provide patient care and education appropriate to the population served.
• Complete physical restraint-related tasks as required, including restraint simulations.

Benefits

• Reduced-to-no-cost visits for employees and enrolled dependents receiving services from a Boys Town provider at a Boys Town location.
• Low-to-zero-dollar co-pays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits to an in-network provider.
• Generous match on a 401K or 401K Roth account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed