RTC Shift Supervisor

Boys Town • Omaha, NE

1d

About The Position

The RTC Shift Supervisor monitors and supervises direct patient care for an assigned population, maintaining a therapeutic milieu using the Psycho educational Model of treatment (PEM). The role helps provide a safe, supportive environment, monitors basic physical needs, supports the program’s daily schedule, oversees transportation and youth appointments, and serves as program supervisor during non-business hours. The supervisor keeps leadership informed of significant issues and may provide direct youth care as needed.

The position oversees, develops, and monitors staff assigned to a unit or shift; supports staff training and orientation; helps implement youth treatment plans; and works with program leadership to maintain a safe, effective, high-quality treatment environment. The supervisor completes required observations, consultations, and documentation, assists with some admissions, and provides general problem-solving support for youth, staff, and the milieu. Work includes day, evening, weekend, and occasional overnight shifts as assigned.

Boys Town describes its work as grounded in care and respect and says it cultivates a culture of belonging. It is a national child and family care organization that also provides health care and research services. The organization notes employee benefits that include reduced- or no-cost visits for certain services at Boys Town locations for employees and eligible dependents enrolled in medical benefits, low- or no-dollar copays on certain maintenance medications, no-cost mental health visits with an in-network provider, a 401(k) or Roth 401(k) match, tuition reimbursement, parenting resources, and professional development opportunities.

Requirements

• At least 6 months of experience providing care for behaviorally disordered youth.
• Obtain current CPR, PEM, and a nationally recognized personal restraint model during pre-service training.
• Be at least 20 years old.
• Have a valid driver's license with a good driving record and pass an annual Motor Vehicle Registration (MVR) check.
• Complete within the first year of employment: Applied Principles of Behavior I-II, Coaching & Motivating, Consultation/Supervision Meeting, Crisis & Risk Management, Developing Staff through Observations, Difficult Conversations, Giving Conceptual Feedback, Model Fidelity Program Concepts, and Philosophy of Consultation.
• Ability to resolve conflict in crisis situations.
• Ability to communicate concisely and work effectively with diverse professional staff, youth, and co-workers.
• Ability to maintain appropriate confidentiality.
• Ability to take a leadership role in measuring, assessing, and improving patient-care quality.
• Ability to supervise and oversee direct-care staff duties.
• Ability to work with a multidisciplinary team.
• Ability to maintain a safe and positive environment for people seeking care.
• Ability to act as the on-floor Administrator during non-business hours.
• Ability to provide patient care and education appropriate to the patient population served.

Nice To Haves

• Bachelor's degree in Human Services or a related field.
• PEM supervision training.

Responsibilities

• Supervise, develop, and monitor staff assigned to the unit or shift, ensuring the program milieu is safe and organized.
• Follow policies and procedures for emergency safety situations and determine room assignments for safety.
• Work with the Manager RTC Program and other leaders to ensure staff implement PEM effectively.
• Complete the prescribed monthly amount of direct observations and consultations with Behavioral Health Technicians (BHTs).
• Ensure BHTs complete required training on time and meet competency requirements in PEM, Safe Crisis Management, CPR, and other required areas.
• Orient new BHTs and assist with completion of new-hire checklists.
• Facilitate implementation of youth treatment plans and provide direct youth care when needed.
• Maintain a quality treatment environment in accordance with expectations of the Behavioral Health Quality Assurance and Clinical Quality Improvement Committees.
• Assist with some admissions, orient youth to the unit, and explain program guidelines.
• Model professionalism and teamwork by implementing and supporting PEM and Boys Town Health System policies.
• Act as program supervisor when management staff are not on site and keep supervisors informed of significant issues.
• Work assigned shifts, including days, evenings, weekends, and occasional overnights, providing general unit supervision.
• Provide problem-solving assistance with youth, staff, and the milieu and identify areas for improvement through consultation.
• Complete required program and management documents within expected timelines.
• Serve as a role model for activities and behaviors reflecting the Boys Town mission.

Benefits

• Reduced- or no-cost visits for services performed by a Boys Town provider at a Boys Town location for employees and dependents enrolled in medical benefits.
• Low- to zero-dollar copays on certain maintenance medications through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or Roth 401(k) account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed