RRB Scanning Lead

LIGHTHOUSE FOR THE BLIND OF HOUSTON•Houston, TX

4d•Onsite

About The Position

The Lighthouse of Houston is seeking a blind or low vision employee to work on their federal government service contract. The RRB Scanning Clerk Lead is a team leader position for the scanning clerk team and leads the team, under the supervision of the Business Services Manager, in receiving mail, sorting, scanning, and preparation of documents for transmission into the client’s electronic and digital database system. This position is a service contract position for the Railroad Retirement Board and responsible for following all regulations and rules in handling confidential documents for scanning and formatting into the client’s digitized system. The RRB Scanning Clerk Lead must lead by example, and lead with humility, trust, and respect. It is important for individuals to be committed to a continuous learning environment and be a champion for change, with a teamwork mentality. Mission: To enable and empower people who are blind or low vision to realize their full potential.

Requirements

High school diploma or GED
Government clearance and federal credentials are required and can apply through organization.
Good computer skills and able to adapt to different software.
Good organizational skills and attention to detail.
Good time management skills.
Good communication skills to coordinate record transfer and for record follow-up.
Ability to multi-task in a fast-paced environment and meet deadlines.
Able to work with confidential documents and sensitive materials.
Ability to prioritize and work at a high level of accuracy.
Good time management skills.
Able to work independently without much guidance.
Ability to analyze data for ensuring correct scanning documents are submitted.
Ability to use computer, printer, scanner, telephone, and use of assistive technology such as Zoom Text, Jaws, or other Blind/Low Vision assistive technology aids.

Nice To Haves

Prior scanning knowledge is preferred.

Responsibilities

Follows all safety protocols and guidelines for promoting a safe work environment and apply good day to day housekeeping of work area.
Receives incoming mail designated for the Railroad Retirement Board and scans all pertinent information as needed.
Ensures documents are prioritized to be scanned and the urgency of the request based on guidelines.
Ensure information is integrated into data base through personal computer scanning hardware and software.
Verified that images are clear and index for making any corrections if needed.
Makes proper disposition of documents when established records are unavailable.
Requires unboxing, sorting and stamping documents with incoming dates.
Assists customers with any concerns or issues and ensures all customer concerns have been addressed and resolved.
Applies the principles and values of customer service and continuous quality improvement while performing day to day work activities.
Maintains positive working relationships and fosters cooperative work environment.
Follows all confidentiality rules to preserve data quality and reduce chance for information or compromise.
Perform other related job duties as needed.