RPS Registered Wealth Investment Services Associate
About The Position
The Client Services Associate is a developing professional role responsible for servicing and supporting Citi’s Investment and/or Banking clients, primarily through inbound and outbound phone calls. The role follows Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures. The associate uses knowledge of the financial industry to identify channel and account solutions that meet client needs, which may include digital platforms, centralized team-based advice, or in-market dedicated advice. The associate explains Citi’s business value proposition and matches clients with relevant products and services, including Citigold, Citi Private Client, and digital programs. The role provides timely responses to client requests by telephone or email, owns issues through end-to-end resolution, handles claims and complaints in accordance with FINRA and firm policy, and refers opportunities to appropriate segment partners. The associate also manages follow-up and complies with regulatory, compliance, risk, and control requirements.
Requirements
- 2–5 years of relevant customer service experience, preferably with an emphasis on investments or investment-related products.
- Prior experience in a related job that provides a comprehensive understanding of the work area's activities, policies, procedures, and concepts.
- Understanding of multiple products across business lines.
- Exceptional networking and relationship-building skills.
- Excellent verbal and written communication skills and the ability to communicate professionally.
- Ability to work independently within established procedures and make decisions without manager approval.
- Ability to perform multiple functions with a high degree of accuracy.
- Ability to support a diverse array of products and services.
- Current U.S. FINRA registrations: SIE, Series 7, and Series 66, or Series 63 and Series 65.
- Must meet all U.S. FINRA registration requirements within 150 days of starting in the role.
- Bachelor’s or university degree.
Nice To Haves
- Basic understanding of investment and financial planning strategies.
- Knowledge of Microsoft Office, including Excel, Outlook, and Word.
- Master’s degree preferred.
Responsibilities
- Service and support Citi’s Investment and/or Banking clients.
- Explain the business value proposition and match clients with appropriate products and services.
- Engage professionally with clients to facilitate transitions to digital solutions when those better meet their needs.
- Explain the value propositions of Citigold, Citi Private Client, and available digital programs.
- Respond promptly to client service requests received by telephone or email.
- Own client issues through end-to-end resolution using a closed-loop process.
- Handle customer claims and complaints in accordance with FINRA and firm policy.
- Refer appropriate opportunities to segment partners, including Senior Wealth Advisors, Small Business Partners, Home Lending Officers, and Digital Wealth Solutions.
- Manage client follow-up and comply with regulatory and compliance operating procedures.
- Adhere to KYC/AML and other compliance requirements.
- Assess risk in business decisions, protect the firm’s reputation and assets, follow applicable laws and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues.
Benefits
- Medical, dental, and vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off, including planned vacation time and unplanned sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
