Registered Wealth Service Associate

Citi • San Antonio, TX

4d • $64,620 - $90,180 • Onsite

About The Position

The Registered Wealth Service Associate is a client service and sales support position responsible for servicing and supporting internal and/or external clients, primarily through inbound and outbound phone calls. The role provides service for Citi investment and/or banking clients, responds to banking and investment inquiries, and ensures risk is prudently managed while following Know-Your-Customer (KYC), Anti-Money Laundering (AML), and other compliance procedures.

The associate handles client requests and issues end to end, supports investment and banking operations, and helps clients identify appropriate products and services. The role also develops client relationships, identifies prospective clients and opportunities to deepen existing relationships, and works with back-office teams and senior management to resolve issues and improve the client experience.

Requirements

• 2–5 years of experience in client service and/or sales within financial services (banking, insurance, or investments) is preferred.
• Prior related work experience that provides a comprehensive understanding of the activities, policies, procedures, and concepts of the work area.
• Understanding of multiple products across business lines.
• Strong networking and relationship-building skills.
• Excellent verbal and written communication skills, with the ability to communicate professionally.
• Positive, can-do attitude.
• Strong people skills and ability to work in a team environment.
• Ability to work independently within established procedures and make decisions without manager approval.
• Ability to perform multiple functions accurately.
• Strong commitment to providing an excellent client experience.
• Openness to frequent feedback and continuous improvement.
• Ability to support a diverse array of products and services.
• U.S. FINRA Series 7 and Series 63 registrations are required.
• Bachelor's/university degree or equivalent experience.

Nice To Haves

• Knowledge of Microsoft Office, including Excel, Outlook, and Word.
• FINRA Series 66 or Series 65 registration.

Responsibilities

• Service and support Citi investment and/or banking clients.
• Explain the business value proposition and match clients with appropriate products and services.
• Respond promptly to client service requests received by telephone or email.
• Own client issues through resolution using a closed-loop process.
• Handle banking and/or investment operations inquiries and requests, including placing unsolicited securities trades.
• Handle customer claims and complaints in accordance with FINRA and firm policy.
• Adhere to KYC, AML, and other compliance requirements.
• Build rapport with clients and use Salesforce to communicate issues, tasks, and opportunities.
• Build relationships with back-office staff and obtain appropriate support from those teams.
• Provide senior management with timely feedback on client pain points and service barriers, and suggest process improvements.
• Respond to requests for investment products and refer clients to Financial Advisors when requested.
• Identify prospective clients interested in becoming clients.
• Execute client contact campaigns as defined by Sales Management and Segments.
• Proactively contact clients to identify needs and deepen relationships.
• Complete required job-related training on time.
• Assess and manage risk in business decisions, comply with applicable laws, rules, regulations, and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Accident insurance
• Disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level