Registered Wealth Service Associate

Citi • San Antonio, TX

3d • $62,620 - $87,380

About The Position

The Registered Wealth Service Associate is a client service and sales support position responsible for servicing and supporting internal and/or external clients, primarily through inbound and outbound phone calls. The associate supports Citi’s Investment and/or Banking clients, provides service on banking and investment inquiries, and ensures risk is prudently managed while adhering to Know-Your-Customer (KYC), Anti-Money Laundering (AML), and other compliance procedures.

The role handles client requests and inquiries, supports investment products and referrals to Financial Advisors, identifies prospective clients and opportunities to deepen client relationships, and executes client contact campaigns. It also involves working with back-office teams, using Salesforce to communicate issues and opportunities, and providing feedback to senior management about client pain points and process improvements. The position requires sound risk judgment, compliance with applicable laws and policies, and timely completion of required training.

Requirements

• 2–5 years of experience in client service and/or sales within financial services, such as banking, insurance, or investments, preferred.
• Prior related work experience that provides a comprehensive understanding of activities, policies, procedures, and concepts in the work area.
• Understanding of multiple products across business lines, with strong networking and relationship-building skills.
• Excellent verbal and written communication skills and the ability to communicate professionally.
• Positive, can-do attitude.
• Strong people skills and ability to work in a team environment.
• Ability to work independently within established procedures and make decisions without manager approval.
• Ability to perform multiple functions accurately.
• Strong commitment to providing an exceptional client experience.
• Openness to frequent feedback and continuous improvement.
• Ability to support a diverse array of products and services.
• U.S. FINRA Series 7 and Series 63 registrations required.
• Bachelor’s/university degree.

Nice To Haves

• Knowledge of Microsoft Office, including Excel, Outlook, and Word.
• FINRA Series 66 or Series 65 registration.
• Master’s degree.

Responsibilities

• Service and support Citi’s Investment and/or Banking clients.
• Clearly articulate the business value proposition and match clients with appropriate products and services.
• Respond promptly to client service requests received by telephone or email.
• Own client issues end to end and provide issue resolution through a closed-loop process.
• Handle banking and/or investment operations inquiries and requests, including placing unsolicited securities trades.
• Handle customer claims and complaints in accordance with FINRA and firm policy.
• Adhere to KYC, AML, and other compliance requirements.
• Build rapport with clients and use Salesforce to communicate issues, tasks, and opportunities.
• Build rapport with back-office staff and seek appropriate support from those teams.
• Provide senior management with timely feedback about client pain points and barriers to service, and suggest process improvements.
• Respond to client requests for investment products and refer clients to Financial Advisors when requested.
• Identify prospective clients interested in becoming new clients.
• Execute client contact campaigns defined by Sales Management or Segments.
• Proactively contact clients to identify needs and deepen relationships.
• Complete all required role-related training on time.
• Assess risk appropriately, protect the firm’s reputation and client assets, comply with laws and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including planned vacation, unplanned sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level