Registered Wealth Service Associate

Citi • O’Fallon, MO

2d • $50,600 - $90,180

About The Position

The Registered Wealth Service Associate is a client service and sales support position responsible for servicing and supporting Citi Investment and/or Banking clients, primarily through inbound and outbound phone calls. The role provides support for banking and investment inquiries, responds to service requests by telephone or email, and manages client issues through resolution while following Know-Your-Customer (KYC), Anti-Money Laundering (AML), FINRA, and firm requirements.

The associate explains product and service value, supports client requests involving banking and investment operations—including unsolicited securities trades—and identifies opportunities to attract and deepen client relationships. The role uses Salesforce to communicate about issues, tasks, and opportunities, works with back-office teams, and provides management feedback about client pain points and process improvements. It also requires prudent risk assessment, compliance with applicable laws and policies, completion of required training, and escalation and reporting of control issues.

This is a full-time position based in O'Fallon, Missouri. The listed salary range is $50,600 to $90,180. Eligible employees may also receive incentive or retention awards and benefits including medical, dental and vision coverage, a 401(k), insurance, wellness programs, paid time off, and paid holidays. Benefit offerings may vary by jurisdiction, job level, and hire date.

Requirements

• 2–5 years of experience in client service and/or sales within financial services, such as banking, insurance, or investments, preferred.
• Prior experience in a related job providing a comprehensive understanding of the activities, policies, procedures, and concepts of the work area.
• Understanding of multiple products across business lines, with strong networking and relationship-building skills.
• Excellent verbal and written communication skills and the ability to communicate professionally.
• Positive, can-do attitude.
• Strong interpersonal skills and ability to work in a team environment.
• Ability to work independently within established procedures and make decisions without manager approval.
• Ability to perform multiple functions with a high degree of accuracy.
• Strong commitment to providing an excellent client experience.
• Openness to frequent feedback and continuous improvement.
• Ability to support a diverse array of products and services.
• FINRA Series 7 and Series 63 registrations required.
• Bachelor’s or university degree.

Nice To Haves

• Knowledge of Microsoft Office, including Excel, Outlook, and Word.
• FINRA Series 65 or Series 66 registration.
• Master’s degree.

Responsibilities

• Service and support Citi Investment and/or Banking clients.
• Clearly explain the business value proposition and match clients with appropriate products and services.
• Respond promptly to client service requests received by telephone or email.
• Own client issues end to end and provide issue resolution using a closed-loop process.
• Handle inquiries and requests related to banking and investment operations, including unsolicited securities trades.
• Handle customer claims and complaints in accordance with FINRA requirements and firm policy.
• Adhere to KYC, AML, and other compliance requirements.
• Build rapport with clients and use Salesforce to communicate issues, tasks, and opportunities.
• Build rapport with back-office staff and seek appropriate support from those teams.
• Provide timely feedback to senior management about client pain points and barriers to exceptional service, and suggest process improvements.
• Respond to client requests for investment products and refer clients to Financial Advisors when requested.
• Identify prospective clients interested in becoming new clients.
• Execute client contact campaigns defined by Sales Management or Segments.
• Proactively contact clients to identify needs and deepen relationships.
• Complete required function-related training on time.
• Assess risk appropriately in business decisions, protect the firm's reputation and client assets, comply with applicable laws and policies, apply sound ethical judgment, and escalate, manage, and report control issues transparently.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time