Roving Personal Banker Southeast Phoenix

Wells Fargo Bank•Mesa, AZ

5d•Onsite

About The Position

Wells Fargo is seeking a Roving Associate Personal Banker (SAFE) to join its National Branch Network. The role provides support across multiple branch locations in an assigned geography, covering banker and teller absences and temporarily filling open positions. The banker builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach, learns about customers’ goals, and connects them with appropriate banking products, services, and digital tools. The position supports account openings, service requests, credit applications, cash handling, and teller-line transactions while maintaining compliance and operational standards. The banker adapts to different branch environments and teams, collaborates on handoffs to licensed bankers and specialists, and uses sound judgment within defined risk controls. Wells Fargo provides training and coaching, and describes the role as a foundation for long-term growth and career mobility. The role requires travel throughout the assigned geography, commuting to assigned branches for the duration of each assignment, and a schedule that includes Saturdays. SAFE registration is required at employment; Wells Fargo initiates the process after the start date. Loan originators must meet applicable LO/CFPB requirements and Wells Fargo policies, and may be subject to credit-report review and ongoing screening. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to travel 100% of the time within the assigned geography.
Ability to commute to assigned branch locations for the duration of assignments.
Ability to work a schedule that includes Saturdays.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
Candidates may be subject to credit-report review (credit score not included) and additional ongoing screening.
Must follow applicable policies and regulations, meet risk and compliance obligations, and appropriately escalate risk concerns.

Nice To Haves

Prior experience in financial services or a highly regulated customer-facing role, with comfort following structured processes and accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
Comfort with digital tools and technology, ability to learn new systems quickly, and confidence guiding customers in adopting relevant capabilities.
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

Provide personalized banking support across multiple branch locations in an assigned geographic area, covering banker and teller absences and temporarily filling open positions as needed.
Adapt to new branch environments, teams, and customer needs while maintaining consistent service quality and adherence to bank standards.
Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement.
Lead discovery-driven conversations to understand customer needs and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to meet customer and business goals.
Support everyday banking needs, including account openings, service requests, and credit applications.
Perform cash handling and teller-line activities, processing transactions accurately and maintaining compliance and operational standards.
Use and adopt digital tools and technologies to enhance customer experiences and support evolving banking needs.
Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists.
Follow applicable risk and compliance programs, policies, and procedures, and escalate and remediate issues in a timely and effective manner.
Travel within the assigned geography and commute to assigned branch locations for the duration of assignments.
Flex between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support.
Work a schedule that includes Saturdays.