Roving Assistant Self-Storage Property Manager
About The Position
The mission of the Roving Assistant Property Manager is to support property performance through excellent customer service, reliable operational execution, and hands-on facility care. Based in Tyler, TX, this role helps drive occupancy and revenue growth by assisting customers with storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring each interaction reflects the FreeUp Storage brand. The Roving Assistant Property Manager works closely with the Property Manager to deliver a best-in-class experience to tenants and the local community.
Requirements
- Possess a valid driver’s license, insurance, and reliable transportation.
- High School Diploma required
- 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
- The ability to work well and perform duties independently and in a team setting.
- Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.
Responsibilities
- Assist in maintaining a 75%+ lead-to-move-in conversion rate through timely customer follow-up and clear communication of storage options.
- Support efforts to sustain 920+ occupancy and contribute to revenue growth by delivering strong service and executing retention strategies as directed.
- Help maintain monthly delinquency below 3% by monitoring accounts, following up with tenants, and supporting enforcement of payment policies.
- Support 80% enrollment in Property Protection and Auto-Pay by explaining program benefits and assisting with customer sign-up during move-ins.
- Deliver consistent, positive interactions that help maintain a 4.7/5 average customer satisfaction score, supporting the company’s customer-centric values.
- Complete routine inspections and light maintenance tasks to ensure a clean, functional, and audit-ready facility, assisting with larger needs as directed.
- Assist with 2 grassroots marketing or outreach activities per month to promote the FreeUp Storage brand and generate leads.
- Help maintain accurate digital records for tenants, move-ins, and account activity, ensuring compliance and data integrity.
Benefits
- Competitive Full Time Hourly Rate: $18- $20 per hour.
- Quarterly bonus opportunities.
- Employee discounts.
- Comprehensive benefits including 401k with company matching.
- Company paid health, vision, dental, short-term disability, and life insurance.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
