Rover Teller I (P/T)

Idaho First Bank•Boise, ID

8d•Hybrid

About The Position

The Rover Teller is responsible for processing financial transactions for customers, providing frontline support, greeting customers, answering inquiries, and assisting with various customer service needs. This role fosters a people-first banking experience.

Requirements

Exceptional communication, organizational and computer skills
Must be able to maintain strict customer confidentially
Work respectfully and cooperatively with all IFB Team members
Self-directed: must be able to fulfill responsibilities of the position with minimal supervision
A minimum of 1-year previous cash handling and customer service experience is preferred.

Responsibilities

Timely and accurately assist customers with daily transaction needs such as deposits, withdrawals, loan payments, cashier checks, wire transfer requests and stop payment requests
Identify opportunities to offer/refer additional products and services that will add value to our customer relationships
Provide customer support around online banking, statements, credit cards, and password resets
Balance and refill the ATM, as assigned, and processes night drop and ATM deposits
Handle and balance cash within limit authority and Cash Control Policy
Maintain knowledge of bank products, services, policies, procedures, and regulatory compliance requirements
Assist customers with REG E and ACH Disputes
Process account holds and customer requests for foreign currency and drafts
Conduct customer outreach efforts to resolve non posts and return items
Assist customers with Safe Deposit Box entry and payments
Complete BSA/AML reports and communications as needed
May be asked to work in New Accounts area as/if needed
May be asked to support business development activities as needed within individual markets
Complete required compliance and educational training
Participate in Community First Events
Provide exceptional customer service while remaining in Bank regulatory and legal guidelines
May require flexibility and willingness to work and travel to various areas of retail operations