Rover Dog Daycare Attendant Shift Lead

Dogtopia of Herndon•Herndon, VA

5d•Onsite

About The Position

Dogtopia, a leader in dog daycare, boarding, and spa services, is seeking an energetic, organized, and business-minded individual to join their team as a Rover. This role involves cross-training as a Canine Coach and Pet Parent Coordinator, focusing on ensuring a safe and fun play environment for dogs while supervising the team to meet all standards. The Rover will assist in all areas of the business, from playrooms to the front desk, and interact with dogs and pet parents. The position emphasizes creating a positive experience for the dogs and maintaining high standards of safety and customer service. All playrooms are equipped with cameras for pet parents to view their dogs' experiences. Responsibilities include greeting clients, answering questions, checking dogs in and out, explaining daycare packages and memberships, and conducting dog evaluations.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal, customer service and sales skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and delegation skills.
Committed to the success of the team and not just as an individual.
Proficient with Microsoft Office Suite or related software and POS systems.
High School Diploma required.
Minimum 1 year of customer service focus facing professional work history required.
Must love dogs.

Nice To Haves

3-6 months in a high-volume animal care setting preferred.
Franchise experience preferred.

Responsibilities

Ensure a safe and fun play environment for each pup.
Supervise the team to ensure all standards are being met.
Ensure safety and superior customer service are at the forefront of everything.
Assist in all areas of the business, jumping from a playroom to the front desk with ease.
Care for all furry friends as if they were a part of your family.
Create the Most Exciting Day Ever for the pups in your playroom.
Interact with dogs and be always on stage.
Greet everyone who walks in or out of Dogtopia.
Answer Pet Parent questions over the phone and in person.
Check pups in and out of daycare.
Share information about our daycare packages and memberships with Pet Parents.
Conduct dog evaluations.