Routing Specialist

Dead River Company•Hallowell, ME

4h•Onsite

About The Position

Reporting to the Delivery Center Manager, the Routing Specialist plans, schedules, and coordinates the timely, safe and efficient daily delivery of petroleum products. Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

Requirements

Planning and scheduling skills
Analytical skills
Technology/computer skills
A commitment to exceptional customer relations
Ability to meet deadlines
Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment
A high school diploma or equivalent is required.

Nice To Haves

Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Responsibilities

Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite offices.
Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality.
Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.
Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.
Addresses after-hours service requests.
Prepares initial ticket assignment for the next day.
Communicates with Dispatcher regarding: Daily and weekly forecast plan, Assessment of delivery defects (run-outs, near misses, small drops, zero fills).
Reviews and seeks to improve key metrics (throughput, delivery defects, safety).
Helps attain annual market performance goals.

Benefits

Health Insurance – Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and 10 paid holidays
Tuition Reimbursement for employees and Scholarships and grant for employee’s children
Discounts on our products and services
Work uniform and, boot and prescriptions safety glasses allowance
Paid Training at our State-of-the-art institute
Opportunity for growth!