Routing Specialist

Viking Pest Control•Viking, MN

22h

About The Position

Viking Pest Control has been providing reliable pest control services for over 40 years. Viking is the modern pest control company. Through prevention, new technology, and sustainable solutions, we meet the new demands for healthy environments for both individuals and businesses. At Viking Pest Control, we pride ourselves in offering the most effective and efficient pest management and extermination solutions to residents and businesses of the New Jersey, Delaware, Pennsylvania, and Maryland areas at affordable prices. With over 40 years of experience in the industry, our team confidently delivers custom-tailored solutions that far exceed the industry norm. Regardless of the job size, or if you’re receiving residential or commercial pest control, we proudly put our name behind every job we do. We proudly serve residential and commercial properties throughout NJ, PA, DE, and the Eastern Shore of Maryland, and are happy to help you keep pests such as ants, mice, mosquitos, termites, bed bugs, and many more out through control and prevention methods. We look forward to welcoming you to the Viking family and keeping your home or business happy, healthy, and pest-free. Proudly Serving Families and Businesses Throughout New Jersey, Pennsylvania, Delaware, and Eastern Shore of Maryland for 40 Years.

Requirements

High school or equivalent
1 year of CRM software experience
Experience in a service-based company
Experience with the Microsoft Office Suite

Nice To Haves

Pest Management experience

Responsibilities

Use routing software Route Op/ Best Fit to create efficient routes
Apply knowledge of pest control services, geographic constraints, and systems to reduce driving time and increase profitability.
Analyzes preliminary routing plans and independently modifies it to continuously increase productivity
Identify and escalate problems in a timely manner.
Consult with Branch Managers and Service Managers to create, maintain, and/or improve technician routes.
Partnership with Residential and Commercial administrative teams, as well as our Customer Service Center team.
Act as the routing systems (Route Op / Best Fit, or equivalent) expert and resolve Customer Service Center inquiries and concerns.
Measure, monitor, and manage constraints on service orders.
Assist the Customer Service Center and Escalation Team with scheduling of callback and emergency services as needed.
Responsible for notifying customers with expected notice prior to their service.
Assist and collaborate with the Commercial Admin team on scheduling new work.
Maintain calendar lookup tables in conjunction with the Branch Manager and Service Managers.
Adhere to all company policies and procedures with all employees.
Other duties as assigned.