Routing Specialist

Willoway Nurseries, Inc. • Avon, OH

2d • Onsite

About The Position

The Routing Specialist will be responsible for daily truck building and routing, applying freight costs, assigning carriers, and optimizing routes. This role involves managing the freight program, negotiating contracts, setting freight rates, and ensuring costs are applied accurately. The specialist will liaunt with other departments to align shipping with sales and operations, handle escalated service failures, and oversee the RFP process for carriers. Additionally, this position will oversee truck routing and scheduling, and manage the duties of the Traffic Administrative Assistant, including performance reviews. The role also includes serving as a backup for the Administrative Assistant and Traffic Operations Supervisor, fostering a culture of safety, promoting GGOB principles, and developing internal and external brand harmony.

Requirements

• Working knowledge of Microsoft Office
• ERP handling and function
• Analytical skillset
• Effective problem solving
• Microsoft Office products
• FileMaker Data Base
• Great Plains Data Base
• Strong interpersonal skills – ability to communicate well in both written and verbal form.
• Able to navigate and execute several functions at once while maintaining accuracy
• Skilled at balancing and executing several competing priorities simultaneously.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong organizational and time management skills
• Detail oriented
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• 3-5 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Pin Routes or equivalent software experience

Responsibilities

• Perform daily truck building and routing using Pin Routes or equivalent
• Apply Freight costs per customer, including stone hauling rates, to orders accurately
• Assign carriers, haulers or internal drivers based on cost and availability
• Verify the completion or complete load confirmations with carriers and brokers
• Optimize routes based on cart recoveries, milage and customer windows.
• Manage Freight Program: negotiate carrier contracts, set freight rates, and ensure costs are applied per customer (including stone hauling).
• Liase with other departments to align shipping with sales and operations
• Handle escalated service failures or disputes with carriers/haulers.
• Working with the Traffic Manager, review and renew contracts for next season with RFP, Brokers and Carriers
• Determine billable rates for third-party trucking services
• Foster strong communication with other Willoway departments to ensure efficient transportation needs
• Work with software providers (Lakeshore, PinRoutes, etc.)
• Act as a liaison between sales, customers, dispatching dock personnel, carriers and brokers
• Oversee Lakeshore Logistics RFP process and review contracts with carriers. Work with the Traffic Manager to do so.
• Oversee truck routing and scheduling
• Oversee the Traffic Administrative Assistant duties and position. Responsible for annual performance review.
• Review and Manage KPI’s pertaining to freight, routing, etc.
• Conduct Carrier hauling performance reviews
• Serve as a backup for the Administrative Assistant and Traffic Operations Supervisor in their absence, ensuring continuity of operations.
• Lead by example with the Winning with Accountability mind set (Clarity, Specificity, Ownership, Sharing). Hold all direct reports accountable for meeting expectations and timelines.
• Foster a culture of safety at all levels of the company by continuously creating, improving, implementing, and enforcing safety policies and procedures.
• Communicate effectively and establish credibility throughout the organization on GGOB principles and open book management. Coach direct reports on financial literacy, strategic direction of the company. Continue to develop a positive culture.
• Develop, build, and support internal and external Brand Harmony creating the ultimate customer experience at every touchpoint

Benefits

• Equal opportunity employer status
• Drug Free Workplace Safety Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees