Routing Specialist

Dead River Company • Northampton, MA

4h • Onsite

About The Position

The Routing Specialist plans, schedules, and coordinates the timely, safe, and efficient daily delivery of petroleum products. Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

Requirements

• Planning and scheduling skills
• Analytical skills
• Technology/computer skills
• A commitment to exceptional customer relations
• Ability to meet deadlines
• Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment
• A high school diploma or equivalent is required.

Nice To Haves

• Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Responsibilities

• Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
• Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
• Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite offices.
• Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality.
• Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.
• Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.
• Addresses after-hours service requests.
• Prepares initial ticket assignment for the next day.
• Communicates with Dispatcher regarding: Daily and weekly forecast plan, Assessment of delivery defects (run-outs, near misses, small drops, zero fills).
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety).
• Helps attain annual market performance goals.
• Performs other work-related duties as assigned.

Benefits

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED