Routing Specialist- Special Education Transportation

Wake County Public School System • Cary, NC

1d • Hybrid

About The Position

Ensures efficient and on-time routing system of special transportation for students who require specialized accommodations and/or equipment for travel to and from school. Collaborates and assists the Administrator and Operation Mangers in developing accurate, efficient, and safe stops, runs and routes for special education transportation using the Transportation Information Management System (TIMS).

Requirements

• Extensive knowledge and understanding of Wake County Public School System’s (WCPSS) policies and procedures relating to general pupil transportation and special education transportation
• Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps
• Strong problem-solving skills and adaptive self-starter
• Strong customer service skills
• Ability to support and exhibit WCPSS’ core values of caring, respect, integrity, responsibility, high expectations, and valuing diversity
• Ability to be a team player and role model for other employees in the organization
• Ability to organize and analyze information to identify problems and devise solutions
• Ability to read maps
• Ability to provide continuous quality improvement
• Ability to positively communicate with internal and external customers and promote a culture of outstanding customer service that fosters customer satisfaction.
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback
• Ability to establish and maintain effective working relationships with administrators, teachers, support staff, parents, and community members.
• Post-secondary coursework in computer program courses
• Four years of technical computer system and data entry experience
• School transportation experience or equivalent experience in logistics.
• Must hold and maintain a valid motor vehicle operator’s license according to the State of North Carolina requirements.

Nice To Haves

• Experience working with TIMS and Automated Vehicle Location (AVL)
• Experience in designing and implementing large scale Special Education transportation fleet routes and schedules
• Logistics experience in vehicle fleet routing and scheduling.

Responsibilities

• Utilizes the TIMS, a Geographic Information System (GIS) based computer-assisted school bus routing system, to develop special education transportation bus stops, runs, and routes.
• Uses a GPS based AVL system to ensure special education transportation stops, runs, and routes are successful; conducts audits to verify efficiency success.
• Works in collaboration with the Administrator and Field Operation Managers for implementation of the optimal routing system.
• Reviews and processes special education transportation parent routing and stop appeals with the Administrator and Operation Manager.
• Creates and keeps up to date the Routing Specialist procedures manual.
• Performs other related duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree