Routing Coordinator

4MATIV Technologies•Nashville, TN

18h•Hybrid

About The Position

4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes. We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country. Our team is committed to: Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner Building user-centered products to create lasting impact for districts and students Valuing diversity of perspectives and experiences Care for every detail and outcome Highest standards of service and safety Constant learning and improvement

Requirements

Associate’s or Bachelor’s degree in logistics, transportation, geography, or a related field preferred.
1-3 years of experience in transportation, logistics, routing, or operations support.
Experience with school routing software (e.g., Traversa, EZ Routing, or similar platforms) is a plus.
Strong technical skills, including experience with data management and spreadsheet tools (Excel, Google Sheets, etc.).
User-focus: Maintains consistent focus on the overarching purpose of analyses, ensuring analyses meet user needs while considering the user experience and perspective.
Self-motivation: Takes initiative, working independently with minimal supervision, setting clear goals, and driving progress.
Problem-solving: Tackles complex data projects with persistence, creativity, and a strong curiosity to find innovative solutions.
Attention to details: Effectively manages multiple tasks, prioritizing work to deliver thorough, error-free results on-time.
Effective communication: Exhibits strong communication skills, both written and verbal, to engage diverse stakeholders clearly and professionally.

Responsibilities

Create, modify, and maintain routes in routing software, ensuring accuracy and compliance with school policies and transportation guidelines.
Implement routing updates and change requests based on operational needs.
Ensure all route assignments are properly documented and communicated to relevant stakeholders.
Identify and resolve data quality issues related to student assignments, stop locations, and transportation parameters.
Maintain an organized system of routing records for tracking historical changes and audit purposes.
Work closely with customers to support the optimization and strategic planning of transportation routes.
Coordinate with Account Managers to execute routing changes aligned with partner school needs.
Provide real-time routing support to resolve operational issues affecting service efficiency.
Ensure routes comply with school district policies, transportation regulations, and service-level agreements.
Track and report on routing changes, efficiencies, and issues to support continuous improvement.
Monitor routing KPIs, flagging inefficiencies and escalating issues when needed.