Routing Coordinator

Braman•Agawam, MA

22h•Onsite

About The Position

We’re looking for a Routing Coordinator to join our team and help keep technicians, customers, schedules, and multiple branches moving in the right direction. This is a fast-paced, highly organized role where communication, problem-solving, and attention to detail really matter. You’ll play an important role in coordinating daily operations across our branches—building efficient technician routes, managing schedules, communicating with customers and employees, and jumping in when the unexpected happens. If you like solving problems, staying busy, and being the person everyone can count on when things get complicated, this could be the role for you.

Requirements

Highly organized and able to manage multiple priorities at once.
A problem solver who stays calm when plans change.
A strong communicator who can work effectively with customers, technicians, managers, and coworkers.
Detail-oriented and committed to accuracy.
Adaptable and comfortable working in a fast-moving environment.
Dependable and willing to take ownership of responsibilities.
Self-motivated and able to work independently without constant direction.
Professional and solutions-focused, especially when dealing with difficult or unexpected situations.
A team player who understands that successful operations require everyone working together.
Associate degree or equivalent from a two-year college or technical school; or 6 months–1 year of related experience; or An equivalent combination of education and experience.
Comfortable using computers, email, word processing, and spreadsheets.
Strong written and verbal communication skills.
Able to communicate clearly and professionally with a wide range of people.
Comfortable handling phone calls and solving problems in real time.
Comfortable sitting and standing for extended periods.
Ability to occasionally lift and carry up to 25 pounds.

Nice To Haves

Experience in scheduling, dispatching, routing, customer service, logistics, or a fast-paced administrative environment is a plus.
Experience with scheduling, dispatching, routing, or CRM software is preferred.
Able to learn new systems quickly.

Responsibilities

Build, maintain, and adjust technician schedules across multiple branches.
Create efficient routes that balance technician workloads, travel time, and customer needs.
Schedule appointments for technicians, inspectors, sales staff, and customers.
Monitor schedules throughout the day and make adjustments when priorities change.
Identify scheduling and routing inefficiencies and help develop better ways of doing things.
Make sure routes are productive, balanced, and aligned with service expectations.
Serve as a key communication link between technicians, branch teams, customer service, and corporate staff.
Handle incoming calls from customers, prospective customers, and employees when needed.
Provide accurate, timely information and make sure messages get to the right people.
Coordinate with outside vendors and other partners as needed.
Keep systems and documentation accurate and up to date.
Provide professional, responsive service in every customer interaction.
Help customers get the answers and follow-up they need, regardless of which branch they work with.
Support inside sales activities by identifying customer needs, offering appropriate services, and recommending service updates when appropriate.
Follow through—if you say you’ll take care of something, you make sure it gets done.
Notice when something isn't working well, ask questions, suggest improvements, and help create more efficient processes.
Obtain and maintain a Massachusetts Pest Control Applicator License.