Routing Supervisor

Jazwares Careers • Culver City, CA

2d • Hybrid

About The Position

As the Routing Supervisor, you will oversee the day-to-day operations of our routing team to ensure flawless execution of customer orders and deliveries! You will lead staffing, training, coaching, and performance management while proactively addressing challenges and monitoring chargeback compliance. Collaborating across departments and managing vendor relationships, you will ensure our established routing guidelines are consistently applied. Join our dynamic logistics team and help us drive operational excellence to deliver the future of play!

Requirements

• 4+ years of transportation and warehouse experience
• 2+ years of supervisory or team lead experience
• Strong proficiency in Microsoft Office, customer vendor portals, and standard transportation or dispatch tools
• Exceptional analytical and problem-solving skills with a proven ability to thrive in a high-pressure, time-sensitive environment
• Highly organized, detail-oriented, and dependable mindset with exceptional time-management capabilities to successfully meet strict deadlines
• Outstanding written and verbal communication skills to effectively collaborate with internal teams, carriers, and customers
• Demonstrated ability to adapt to shifting priorities while maintaining a highly professional attitude

Nice To Haves

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field is a plus

Responsibilities

• Manage the day-to-day operations of the routing team, including staffing, training, coaching, and delegating tasks effectively to ensure operational success
• Evaluate employee performance by providing consistent, timely, and actionable feedback while driving a positive approach to organizational change
• Ensure strict adherence to established customer procedures and routing guidelines across all daily operations
• Proactively resolve customer-related issues regarding orders, routing, and delivery, escalating complex problems to the Routing Manager when necessary
• Foster strong business relationships with carriers, facilities, and external vendors through a collaborative partnership approach
• Provide robust analytical support by creating, monitoring, and sharing accurate visibility reports and chargeback compliance data
• Collaborate cross-functionally with multiple departments to gather, share, and align on critical operational information
• Perform other strategic initiatives and duties as requested

Benefits

• Basic medical insurance that is 100% company-paid for employees and their children
• Employee basic life and AD&D insurance
• 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals
• Short and long-term disability
• Tuition reimbursement
• Time Off for vacation and sick leave
• Opportunity to volunteer for up to 16 hours a year on community service projects

What This Job Offers

• Job Type: Full-time
• Career Level: Manager